Investigations Officer

3 weeks ago

Sydney, Australia NSW Government -Office of the Children's Guardian Full time

**Office of the Children’s Guardian**

**TALENT POOL**
- **Exciting opportunity to join a dynamic workplace and play a role in keeping our children safe.**:

- **Recruitment pool for roles located at Strawberry Hills with hybrid / flexible working arrangements.**:

- **Clerk Grade 7/8 -** $106,024 - $117,363** (plus employer's contribution to superannuation and annual leave loading).**

**What is a talent pool?**

Being placed on a talent pool gives you the opportunity to be considered for ongoing and temporary roles with Office of the Children's Guardian over the next 18 months.

**About the Office of Children’s Guardian**

The Office of the Children’s Guardian (OCG) upholds NSW children and young people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.

To find out more about the Office of the Children’s Guardian, visit our website.

**About the directorate**

The Reportable Conduct Scheme requires organisations from the government and non-government sectors to respond to allegations against employees and to handle complaints about the investigation process. We may also investigate an allegation, or an entity’s handling of an allegation, if we hold significant concerns about a situation.

Our approach is to provide advice and guidance to entities investigating allegations against their employees, so that children’s rights to a safe environment are balanced with employees’ rights to a proper investigation.

In addition to overseeing investigations, our team is also required to scrutinise the systems that relevant entities have for preventing reportable conduct by employees, and handling and responding to reportable allegations or convictions involving those employees.

**About the role**

The role is supported in oversighting investigations by organisations that come under the Reportable Conduct Scheme and their actions in preventing and responding to reportable allegations, as well as handling enquiries, notifications and complaints under the Children’s Guardian Act 2019.
It also manages a high caseload of diverse and complex matters under the supervision or guidance of more senior officers.

We are seeking a motivated and resilient person to:

- Managing complex and sensitive matters with competing and shifting priorities in a high-volume environment where confidentiality and discretion are key.
- Establishing and managing relationships with a diverse range of internal and external stakeholders and, with support from senior officers, facilitating collaboration, information exchange and timely and expert responses to identified risks.
- Use their strong verbal and written communication to undertake detailed and accurate analyses, prepare clear and concise correspondence and make sound recommendations for action in line with legislative requirements and relevant policies and procedures.

**Key knowledge and experience**
- Demonstrated knowledge in, or an ability to acquire a sound understanding of, the NSW child protection system, the Reportable Conduct Scheme and best investigative practice.
- Strong verbal and written communication, planning and organisational skills.
- Qualifications or knowledge/experience in administrative law and/or in government investigations are not required however are well regarded.

**Essential Requirements**
- All roles associated with the Office of the Children's Guardian are required to have a current NSW Working with Children Check.

For further information about the role, please view the **role description**.

**Our commitment to Diversity**

**How to apply**
- a cover letter** **(maximum 2 pages)** **and
- an up-to-date resume (maximum 4 pages) in either Word or PDF format,
- responses addressing the two targeted questions below (of no more than one page in total)

We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.

**Targeted questions**
- Describe a time when you had to manage a high-volume workload with changing priorities. What considerations did you make when prioritising tasks, what
challenges did you face and how did you overcome them?
- Tell us about a time when a manager's evaluation of your performance indicated that your work did not meet their expectations. What was your key learning and how did you act on it?

**Note**: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

**Applications closing date: Wednesday, 13 September 2023 10:00am**
- A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or o

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