Retail Assistant

**Position Description**

**Retail Assistant**

**About Haymes Paint Shop Colac**
- Haymes Paint Shop Colac _(a division of Hammonds Paints) has remained a family-owned company for

almost six generations. We are dedicated to sharing our unmatched experienced with anyone who is

painting or decorating, whether they are master painters or DIY homeowners. Our specialised knowledge,

expertise and advice has helped thousands of people ensure they achieve the very best results with a

minimum of time, effort, and cost.
- Haymes Paint Shop Colac_ has developed an enviable reputation over the years as honest traders who are

specialists in painting and decorating. Hammonds Paints stores are located around Western Victoria, in

Warrnambool, Hamilton, Portland, Swan Hill, Ballarat and Colac.
- Haymes Paint Shop Colac_ values a workforce culture with integrity, that is healthy, happy, and motivated.

**Overview of Position**

The role of the Retail Assistant is to promote the sale of painting and related decorating products and to

provide exceptional customer service through building trust and ensuring customers feel confident

making an informed purchasing decision.

In addition to the key responsibilities of all Retail Assistants, responsibility for specific delegated functions

or tasks may be required including trade accounts, automotive and / or colour and consultation

specialisations. Where these specialisations apply, they will be reflected in the employee’s Annual Key

Performance Indicators.

Updated June 2023

**Key Results**

1. Customer service

2. Inventory and merchandising

3. Point of sales

4. Workplace health and safety

**Key Responsibilities**
- Provide excellence in customer service and ensure all retail and trade customers are greeted in a

professional and helpful manner.***
- Ensure customer needs are met and are provided with industry best advice and product knowledge.
- Provide assistance with colour selection, matching and decorating advice, and support customers

with as much time and information as they require.
- Operating point of sales register, completing sales transactions and payments
- Maintain high store standards and conditions, ensuring store appearance is presented clean and tidy.
- Create and merchandise in store stock displays and monitor and maintain stock levels.
- Secure customer orders and notify customers when stock has arrived.
- Receive stock deliveries; unpack stock, restock shelves, and package goods for delivery and deliver

when required.
- Tinting and mixing paint, for retail, trade, auto and industrial services.
- Be proactive and show initiative, ensuring all tasks are completed in a timely and professional manner

whilst providing excellent attention to detail.
- Participate in annual stock take.
- Comply with workplace health and safety requirements, risk management and satisfactory operation

of Haymes Paint Shop systems of control.
- Undertake additional responsibilities when required.

**Values and Behavioural Expectations**
- Customer Engagement
- Accountability
- Empowerment
- Integrity
- Stakeholder Value

Updated June 2023

**Health and Safety**

All staff are required to comply with the Haymes Paint Shop Colac Occupational Health and Safety

procedures and requirements; to work safely, consider safety factors and actively contribute to hazard

identification within the working environment.

**Selection Criteria**

1. Previous experience in a customer service, retail, or sales position, or alternatively transferable

experience in a relevant trade environment.

2. Demonstrated ability to build good relationships and engagement with retail and trade customers,

team members and managers.

3. Great communication, time management, organisational and problem-solving skills.

4. Experience in sales transactions and payments.

5. A good working knowledge of Microsoft office suite of programs and competent general computer

skills.

6. Proven reliability and punctuality with a positive can-do attitude.

**Additional Requirements**
- This position may require a valid Driver’s Licence to participate in providing delivery services.
- All staff are required to participate in regular performance development and management reviews.
- All staff are required to comply with the Policies and Procedures of Haymes Paint Shop Colac,

**How to Apply**

Applications will be accepted for this position until an appointment is made.

Updated June 2023