Ao6 Change Coordinator

2 weeks ago

Brisbane Central Business District, Australia Davidson Group Services Full time

**About the Company**

Davidson are currently working with a state government client who are seeking an experience, Delivery Manager to work within their Investment & Financial Servies portfolio.

The Investment & Financial Services portfolio delivers professional financial services to customer and corporate functions. In relation to service delivery to customers and the organisation, the portfolio plays a critical role in the organisation and consists of more than 80 employees.

**About the Role**

This a great opportunity to join a newly established team, responsible for delivering significant transformational initiatives organisational-wide.

The primary responsibility for this role will be executing on change management strategies and plans that maximise employee engagement and the adoption of enhancements to existing processes and systems. These improvements will increase benefit realisation, customer value creation, and the achievement of improved customer satisfaction results.

You will be required to:

- Develop the change management strategies and plans to facilitate business transformation across the organisation. This will include changes in business processes, communications, technology and cultural change.
- Assess and analyse business change impacts and change readiness, determine business needs, and support the development and delivery of effective communications and support services.
- Support training efforts with the provision of input, document requirements and support the design and delivery of training programs across various mediums such as face-to-face, videoconferencing and e-learning options.
- Initiate and maintain relationships with internal and external stakeholders, to proactively manage needs, expectations, mitigate risks and support change.
- Forward plan and coordinate the development of change management programs, including training and tools and facilitate the development and delivery of presentations.
- Integrate change management activities into program/project plans.
- Identify, analyse and prepare risk mitigation tactics and manage anticipated resistance and evaluate user readiness.
- Support and engage leaders, consult and coach project teams, managers and supervisors.
- Create actionable deliverables for the key change management elements in line with the principles of the ADKAR Change Management Model.
- Define and measure success metrics and monitor change progress and track and report on success and issues

**About You**
- Acute business acumen and understanding of organisational issues and challenges
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Change management certification or designation desired including experience with and knowledge of change management principles, methodologies and tools.

**The Benefits**
- 12-month Fixed Term Contract
- Salary Banding - $105,977 - $113,167 pa (AO6 Banding)
- Brisbane CBD
- Flexible Working

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