Retail Team Member

7 months ago

Rouse Hill, Australia City Beach Full time

Retail Team Member - Rouse Hill

**The role**:
As a **Retail Team Member,** you are a key member of our team and are responsible for delivering an exceptional and memorable experience for our customers. You will ensure customer satisfaction through your outstanding product knowledge, customer service and ability to offer solutions. You will also help to create a shoppable environment for our customers, keeping our shopfloor neat and tidy and ensuring that our stores are set up for promotions and sales and always stocked with the latest product.

**What you'll be doing**:

- Reinforce the customer centric nature of City Beach by providing a superior customer experience for each person who walks through our store.
- Contribute to all aspects of store operations including ensuring our stores are open and ready to be shopped by our customers, managing the movement of stock to reduce shrinkage and optimise sales, filing and tidying the shopfloor and getting the store set up for promotions and sales.
- Work with the store team to maintain high standards of store presentation including keeping our shopfloor and stock room neat and tidy.
- Demonstrate strong product knowledge and be able to research and describe product features and benefits.
- Recommend, select, and help locate product based on customer needs or desires.
- Support the store leadership team by assisting with the execution of assigned tasks in line with business and departmental expectations.
- Follow any and all City Beach policies and procedures, as well as any new initiatives and process improvements implemented in your store.
- Report any safety hazards or concerns to your management team immediately to ensure that City Beach is a safe place to work and shop.

**What we are looking for**:
Previous experience in a customer-service role desirable.
-A strong focus on delivering outstanding customer service.
-Be able to work in a fast-paced environment and multi-task to provide service for multiple customers.
-An energetic and enthusiastic approach to store operations and a personable approach with customers.

**The benefits**:
Enjoy a 30% team member discount for you, your friends and family to access.
-We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts, including:

- Access to a free Employee Assistance Program.
15% discount on Goodlife Health Clubs and Fitness First Gyms memberships.
Discounts on Studio Pilates Class Passes and City Cave Float & Wellness Centre.
Up to 15% off at Strike Bowling & Holey Moley.
-Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre.
-Awesome in-store competitions and sales incentives and gift cards for major milestones and yearly anniversary certificates.

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