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Service Desk Analyst

4 months ago

Sydney Western Suburbs, Australia HAYS Full time

Application Help Desk Analyst | Western Sydney

**Your new company**

An exciting new opportunity is available for an Application Support Engineer with NV1 Clearance. This is a permanent position, located in Western Sydney and offers a modern onsite working environment and excellent opportunities for career development.

**Your new role**

In your new role you will be responsible for responding to and resolving Level 1 helpdesk issues for end-users.

**What you'll need to succeed**
- Supporting end-users for Defence specific technology products and services
- Filter Help Desk calls and provide basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
- Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining user accounts.
- Participate in the development of client training programs by identifying learning issues and recommending instructional language.

**What you'll get in return**
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Supportive and inclusive work culture
- Training and development programs
- Collaborative and team-oriented environment
- Diverse and challenging projects
- Opportunities to work on cutting-edge technologies

**What you need to do now**

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