Rostering Coordinator

Assigned Guardian Angels is a registered NDIS provider seeking an experienced Rostering Coordinator to join their team in **Caroline Springs VIC **on a **Part Time **basis.

**Principal Duties**
- Make contact with available Support Workers to fill unplanned vacant shifts (i.e.
- personal (sick) leave) to ensure continuity of support.
- Make contact with clients to ensure effective communication about changes in shifts times or Support Workers
- Assist with the review of timesheets in preparation for payroll processing. Escalate timesheet anomalies with payroll/management for approval/follow-up as required
- Create and manage roster templates to ensure clients and Support Workers have rosters one week in advance of service

**Delivery**
- Ensure rosters comply with Award provisions, that there is fair distribution of available shifts and provide for the welfare and wellbeing of employees
- Ensure shift allocations comply with contract requirements, minimum training/credentialing requirements and client preferences.
- Work towards Support Workers being rostered to their capacity
- Liaise with management in response to system, procedural orcompliance issues
- Update and maintain the rostering system to ensure information remains current and relevant
- Participate in the establishment and redesign of procedures and processes to improve the Scheduling/Rostering processes
- Assist colleagues to ensure a continuous service is provided by filling in when/where required
- The responsibilities as specified above may be altered in accordance with the changing_
- requirements of the position._

**Skills & Experience**
- Completion of Year 12, plus relevant previous Customer Service experience
- Previous experience with Rostering and Customer Service Environment
- Demonstrated skills in effective communication and well developed interpersonal skills
- An ability to meet deadlines and prioritise tasks
- Well-developed organisational and computer skills with a sound knowledge of Microsoft Office, Excel and a demonstrated ability to quickly learn relevant computer software packages
- Ability to maintain privacy and confidentiality when working with sensitive information
- Excellent customer service focus

**Job Type**: Part-time

**Salary**: $30.00 - $32.00 per hour

Ability to commute/relocate:

- Caroline Springs, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person