Head Barista

3 weeks ago

Melbourne, Australia Hub Australia Full time

Work for a Great Place to Work Certified Company
- Unique Hospitality position, with no weekend work
- Work with a fun & collaborative team

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 13 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and 5500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**Purpose of your role**:
Hub’s Head Barista (known internally as our Hospitality Lead) will deliver truly exceptional hospitality experiences to members and guests by leading a high performing, professional team. They will follow prescribed service standards and constantly seek to go above and beyond for every guest.

**Responsibilities by function**:

- Lead and motivate the hospitality team, ensuring all prescribed service standards, policies, and procedures are followed and respond to productivity issues as required
- Coordinate and deliver consistently amazing serviced meeting, events, and catering experiences following Hub service standards, policies and procedures
- Undertake initial and ongoing training with the hospitality team
- Oversee stock and loose items management; maintain efficient operational stock levels, minimise and record wastage and breakages, coordinate ordering and liaison with suppliers, process daily invoices, and stocktake as requested
- Work proactively and motivate the team to meet and exceed all hospitality revenue and cost targets every day
- Maintain excellent functional relationships with suppliers to ensure products are delivered as specified, on-time and as required by the business
- Oversee cleanliness and organisation of serviced meeting spaces and café areas
- Communicate maintenance, safety and equipment issues to your manager immediately as they arise and follow through until completion
- Ad-hoc and regular reporting to the Hospitality Manager
- In addition to leading the café team, key tasks for all café team members ar_e:

- Making consistently amazing coffee
- Looking after members and guests in following all prescribed Hub service standards, policies and procedures at all times
- Getting to know each of our members, their name and their favourite coffee
- Following all Health & Safety policies and procedures, legislation, standards and at the direction of your leader
- Maintaining an overview of stock levels, and advising your leader as required for stock ordering
- Keeping on top of industry and café trends and offering suggestions to continuously improve our offer

**Important Metrics**:

- Happy members (as measured through member surveys)
- Hospitality revenue against budget
- Daily product wastage against budget
- Ensuring internal waste percentage is in line with current policies and BCorp certification criteria

Required training and experience:

- 2+ years cafe supervising/management experience
- Barista, food preparation, service experience
- Experience with operational elements of a cafe (Budgets, ordering, stock control)
- Hospitality knowledge and enthusiasm for providing the best customer service to members.
- That said, if your experience varies from what we’ve listed yet you still believe you hold the necessary skills - we would love to hear from you._

What you’ll be rewarded with:

- No weekend work
- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a certified Great Place to Work
- Being part of a B Corp and certified carbon neutral company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- A personalised training and professional development program to grow your skills and career
- Support to make a social and environmental impact with paid volunteer leave each year
- An invitation to our biannual company-wide conference, where you will meet all your teammates and have a lot of fun

All this while working in one of Australia’s most beautiful workspaces

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