Product Support Specialist

8 months ago

Subiaco, Australia Market Index Full time

**Company Description** Who are we?**

Market Index and Livewire Markets are Australia's leading providers of financial data and analysis, empowering investors with comprehensive insights into market trends and company performance. We pride ourselves on delivering accurate, up-to-date information to our users, and facilitating informed decision-making in the world of finance.
**Job Description** What’s the role?**

This entry-level position reporting to the Head of Product and working directly alongside Senior Product Managers is an opportunity to kick start your career on a pathway towards becoming a Product Manager. As an important member of the Product team, you will have an impact on the evolution of our suite of products from day one as you tackle our support operations by providing feedback and insights into how we might improve the experience of our clients and users.

**What will you look after?**
- Contributing to our Product Roadmap - Leverage the insights garnered from managing our client and audience inquiries to help us prioritise and re-prioritise our focus.
- Product Development - Facilitate communication between product design and development teams to coordinate and implement the delivery of product fixes, enhancements, and features.
- Product Resources - assist in the creation and maintenance of resources to support the delivery of our services to be used internally and externally.
- Manage support operations - assist in the receipt and action of internal and external support queries, contributing these insights to inform the product roadmap.
- Onboarding - assist with the client onboard process ensuring all required integration elements are identified, managed, and delivered successfully.
- Project Management - contribution to, and or management of, product-related projects as directed and required.
- Data Integrity - working with our product team you will play a key role in ensuring the accuracy and integrity of our site data.

**What skills/interests might help you to be successful?**
- Passion for investing and investment-related content.
- Understanding or a willingness to learn process mapping.
- Continuous improvement mindset.
- Excellent written communication skills.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritise tasks effectively.
- Familiarity with financial markets and terminology preferred.
- Previous experience in customer support or data entry roles is an advantage.

**What’s in it for you?**
- Opportunity to work with a dynamic team in a fast-growing industry
- Flexible remote work arrangement
- Exposure to financial markets and valuable learning opportunities
- Competitive compensation package

  • Billing Support Specialist

    4 days ago

    Subiaco, Australia Locafy Full time

    Locafy is a global SaaS technology company providing powerful, low-cost, fully automated online search marketing products that deliver high ranking digital properties to our clients. We deal directly with small businesses, large enterprises, resellers, partners and marketplaces. Using our patented technology, in a short period of time, our business clients...

  • Ophthalmic Assistant/medical Receptionist

    3 weeks ago

    Subiaco, Australia Specialist Clinic Subiaco Full time

    Specialist Clinic Subiaco are currently looking for an Ophthalmic Assistant/ Medical Receptionist to cover a period of maternity leave which is expected to run from February 2025 until August 2025. During a typical week, we would normally require you to work 25 hours over 5 days. We are not open on weekends. Longer hours may be required when covering for...

  • Customer Success Specialist

    1 week ago

    Subiaco, Australia Locafy Full time

    **What makes Locafy special?** Are you ready to work on world changing technologies? Are you excited by the opportunity of being part of a local search revolution? Locafy Limited **(Nasdaq: LCFY, LCFYW) **is a publicly listed, globally recognized software-as-a-service (SaaS) technology company that is revolutionizing the $700B global search industry....

  • Lending Specialist

    5 months ago

    Subiaco, Australia Bank of Queensland Full time

    **About the Role** - **Join ASX 100 Finance Leader**: - **Seeking Experienced Lending Specialist to join the BOQ team**: - **Owner Managed Branch - Subiaco Location** Reporting to the Branch Manager, you will provide excellence in customer service whilst achieving business growth and sales targets for residential lending. As the Lending Specialist, you...

  • Support Specialist

    7 months ago

    Subiaco, Australia Market Index Full time

    **Job Description** Who are we?** Market Index is a leading provider of financial data and analysis, empowering investors with comprehensive insights into market trends and company performance. We pride ourselves on delivering accurate, up-to-date information to our users, facilitating informed decision-making in the world of finance. **What’s the...

  • Lending Specialist

    7 months ago

    Subiaco, Australia Bank of Queensland Full time

    **About the Role** - Work for a relationship bank who focus on community - Clear career pathways and excellent training and mentoring - Inclusive and collaborative team where you can bring your whole self to work! - Full Time or Part Time opportunity at the Owner Managed branch at Subiaco Reporting to the Owner Manager, you will provide excellence in...

  • Commercial Lending Specialist

    2 days ago

    Subiaco, Australia Bank of Queensland Full time

    **About the Role** - Work for a relationship bank who focus on community! - Clear career pathways and excellent training and mentoring - Inclusive and collaborative team where you can bring your whole self to work! - Subiaco Location - long standing and high performing branch. BOQ’s Commercial Lending Specialists are customer-centric, thrive on building...

  • Junior Product Manager

    9 months ago

    Subiaco, Australia Market Index Full time

    **Job Description** Who are we?** Livewire Markets and Market Index are Australia's leading providers of financial data and analysis, empowering investors with comprehensive insights into market trends and company performance. We pride ourselves on delivering accurate, up-to-date information to our users, facilitating informed decision-making in the world...

  • Technical Support Specialist

    8 hours ago

    Subiaco, Australia Locafy Full time

    Locafy is a global SaaS technology company providing powerful, low-cost, fully automated online search marketing products that deliver high ranking digital properties to our clients. We deal directly with small businesses, large enterprises, resellers, partners and marketplaces. Using our patented technology, in a short period of time, our business clients...

  • Billing Specialist

    7 months ago

    Subiaco, Australia RPS Group Full time

    RPS has an outstanding opportunity for an experienced and passionate Billing Specialist to join our Perth team. Starting immediately and reporting to the Finance Business Partner, we are seeking a highly motivated, focused, solutions orientated full-time Billing Specialist to work in a fast paced environment assisting the business with the day-to-day support...

  • Training & Product Development Coordinator

    1 month ago

    Subiaco, Australia Telethon Institute for Child Health Research Full time

    It is a very exciting time at The Kids Research Institute Australia as we continue to evolve from what began in the 1980’s as a vision to create a world-class child health research hub. We have recently changed our name from the Telethon Kids Institute, but we continue to achieve our vision of happy, healthy kids! Inklings is an evidence-based program and...

  • Digital Operations Specialist

    8 hours ago

    Subiaco, Australia Locafy Full time

    Locafy is a global SaaS technology company providing powerful, low-cost, fully automated online search marketing products that deliver high-ranking digital properties to our clients. We deal directly with small businesses, large enterprises, resellers, partners, and marketplaces. Using our patented technology, in a short period of time, our business clients...

  • Practice Manager

    1 week ago

    Subiaco, Australia Recruit Shop Full time

    **E**arn **$80,000 - $100,000 pa + Super | Negotiable Based on Experience**: - **Join an Established Private Specialist Clinic in Convenient Central Location**: - **Full-Time or Part-Time Role with Negotiable Hours | Strong & Supportive Team**: **About The Company**: Our client is an established progressive private specialist clinic that focuses on...

  • Junior Marketing Specialist

    6 months ago

    Subiaco, Australia Mastergroup Full time

    Mastergroup (home of Agrimaster) is a software development company who has been operating for more than 40 years. We specialise in farm financial software, specifically for the Australian Agricultural sector. Agrimaster is used by farm businesses and professional partners in all states of Australia, with a large market share of 80% of farmers in WA. We are...

  • Customer Support Officer

    4 months ago

    Subiaco, Australia Mastergroup Full time

    Mastergroup (home of Agrimaster) is a software development company that has been in operation for more than 42 years and specialises in farm financial software, specifically for the Australian Agricultural sector. Agrimaster is used by farm businesses and professional partners in all states of Australia, with a large market share of 80% of farmers in WA. We...

  • Digital Marketing Hubspot Specialist

    4 months ago

    Subiaco, Australia Bloom Digital Full time

    Join the fun at Bloom Digital - where we’re not just a digital marketing agency, we’re a team of creative minds. We’re on the lookout for an experienced and skilled Digital Marketing HubSpot Specialist to continue growing our clients marketing to the next level! **About Us** Based in Subiaco, we’re an organically obsessed award-winning agency. Our...

  • Digital Marketing Hubspot Specialist

    4 weeks ago

    Subiaco, Australia Bloom Digital Full time

    Join the fun at Bloom Digital - where we’re not just a digital marketing agency, we’re a team of creative minds. We’re on the lookout for an experienced and skilled Digital Marketing HubSpot Specialist to continue growing our clients marketing to the next level! **About Us** Based in Subiaco, we’re an organically obsessed award-winning agency. Our...

  • Customer Support Officer

    7 months ago

    Subiaco, Australia Mastergroup Full time

    Mastergroup (home of Agrimaster) is a software development company that has been operating for 40 years, specialising in farm financial software, specifically for the Australian Agricultural sector. Agrimaster is used by farm businesses and professional partners in all states of Australia, with a large market share of 80% of farmers in WA. We are seeking an...

  • Customer Success Specialist

    8 hours ago

    Subiaco, Australia Locafy Full time

    Locafy is a global SaaS technology company providing powerful, low-cost, fully automated online search marketing products that deliver high ranking digital properties to our clients. We deal directly with small businesses, large enterprises, resellers, partners and marketplaces. Using our patented technology, in a short period of time, our business clients...

  • Service Desk Support

    9 hours ago

    Subiaco, Australia Peoplebank Full time

    Location: - Subiaco- Job Type: - Contract- Posted: - about 2 hours ago- Contact: - Irene Yam- Discipline: - General IT - Reference: - 256090**Service Desk Support** - **6 months contract with a WA institution**: - ** Provide technical support for Level 1 and Level 2 IT issues**: - ** Great team to work with and career development...