Front Office All-rounder

3 days ago

Brisbane, Australia and Culture Full time

**Job Number** 22194356

**Job Category** Rooms & Guest Services Operations

**Location** Brisbane Marriott Hotel, 515 Queen Street, Brisbane, QUEENSLAND, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Brisbane Marriott** is currently seeking a thoughtful and dynamic individual to join our Front Office team. This is a full-time position working across our Front Office department including **Front Desk, At Your Service, Concierge, and our Valet Bell Desk.**

**Be Brilliant with Brisbane Marriott**

Brisbane Marriott Hotel invites guests to experience inspired luxury in the heart of the city. The hotel’s dedicated and professional associates take pride in the art of hosting and welcoming guests with genuine, warm and attentive service.

With guest rooms boasting views of the city skyline, Brisbane River and the iconic Story Bridge, the hotel’s riverside location is well-connected to business districts, the Brisbane River Boardwalk, Eagle Street Pier and Howard Smith Wharves - Brisbane’s newest entertainment and dining precinct.

Our vision is to provide guests with an enriching and meaningful 5-star experience, leaving our guests inspired and encouraging loyalty towards our hotel and our brand.

**Job Summary**

**Core Responsibilities**:

- Host our Guests BRILLIANTLY by welcoming all guests using a professional yet friendly manner
- Check-in/Check-out guests, answer calls from both in-house and outside guests_._
- Assist with Concierge duties including; Valet parking cars, assisting with guest luggage and deliveries whilst taking a proactive approach to assist the rooms division wherever needed
- Be fully conversant at all times with activities and facilities within the hotel, operating hours, costs, etc., as well as all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre, shopping, etc.
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
- Handle reservations enquiries and assist with accommodation bookings
- Develop a close and harmonious working relationship with all departments within the hotel

**Ideally, you will have**:

- Previous experience in a customer-focused position
- Exceptional communication skills with the ability to create personal connections with guests
- Passion for providing exceptional customer service that is above and beyond
- The ability to think quickly on your feet and solve problems promptly
- Ability to effectively work independently and also part of a team
- Positive attitude, great multi-tasker and organised with a great attention to detail
- Flexibility with working shift work and weekends
- An up to date RSA and drivers Licence
- **Covid-19 Vaccination required - completed vaccination or willing to be vaccinated.**

**Benefits**

Marriott offers “Life. With the Works”, a portfolio of benefits, so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

- Flexible working
- Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
- Enhanced superannuation
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities

**Our Brand and Culture**

At Marriott we put “people first”, guest and associate alike. Accepting individuals for who they are, their best selves, to inspire brilliance from within and be the brilliant hosts. Marriott Hotels creates moments that empower guests to shine at their very brightest. Our enriching experiences, sophisticated spaces, and exceptional service are designed to clear the mind and spark new ways of thinking and being, which inspires even greater brilliance in our guests.

**Our Company**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will

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