Member Service Consultant

3 weeks ago


Perth Central Business District, Australia Fuse Recruitment Full time

Member Service Consultant
- **Location**:

- Perth CBD - Western Australia
- **Work Type**:

- Permanent
- **Salary**:

- Up to AU$57000 per annum + Super
- **Reference**:

- 23869
- **Who will you be working with?**

Our client is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

By accompanying their core member and employer administration with a full range of value-added services, they offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of their proprietary systems, in conjunction with their integrated analytics offering, allow them to innovate and grow with the needs of their clients.

Within this role, you will be the first point of Member contact for a range of superannuation and retirement inquiries. The role requires you to explore the needs of members beyond their initial enquiry, with the aim of offering products and services to add further value to member’s superannuation and retirement accounts.

**Benefits**:

- Opportunities to grow within the Finance industry.
- Opportunity to go permanent within the company.
- Strong team-based culture with ongoing training and support
- Modern office environment
- Excellent training and development at start up.
- Potential to extend contract role with growth in the company.

**Key Responsibilities will include**:

- Deliver high quality customer service on inbound and outbound calls
- Provide efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution to ensure an outstanding member experience
- Identify opportunities with callers to provide information regarding “Value Add” services without providing financial advice.
- Achievement of all Key Performance Indicators and internal Service Level agreements

**Skills and Experience**
- Highly organised with that "can do" attitude.
- Excellent customer service and relationship building skills.
- Strong communication skills both written and verbal.
- Ability to work in a team-based atmosphere
- A positive, empathetic approach
- Self-motivated and able to work with mínimal direction.
- Experience within a similar role or industry.

**_At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you_***

**_If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role_***

SCR-kayla-price



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