Account Manager, Financial Planning

5 months ago

Melbourne, Australia Class Super Full time

myprosperity is a subsidiary of HUB24 Limited (ASX:HUB). Founded in 2011, myprosperity partners with accountants and financial advisers to deliver their clients a tailored solution that integrates with every aspect of their financial world. myprosperity is on a mission to help households live their best financial lives. In a world of financial complexity and friction, we have emerged as the leading client portal solution to make it easier for households to collaborate with their advisers and accountants across all aspects of their financial lives.

**The role**

The Account Manager is responsible for growing, developing and managing myprosperity’s relationships with our existing Partners. With a focus on the financial planning channel, this role works closely with the Head of Sales (Financial Planning) to drive the growth, adoption and ongoing engagement of myprosperity with financial planning partners. Through building and maintaining strong relationships with our partners and understanding their unique needs you will uncover, identify and develop new business opportunities for myprosperity.

Your proactive, positive, solution-focused approach and passion for fintech and the financial planning industry, will contribute to the overall success of myprosperity through deeper partner relationships that support the achievement of revenue targets.

**Key responsibilities**:

- Overall responsibility for the implementation and adoption of the myprosperity portal at a Partner and Client level
- A focus on continual growth and activation of Pro (upgraded) subscriptions with our existing Partners
- Build and maintain strong relationships with identified partner practice champions and key stakeholders
- First point of contact for all account management related matters for Partners and maintain a high level of engagement and satisfaction
- Develop new business via existing partners and work with the Head of Sales to identify and grow opportunities within the channel
- Be an active listener to understand the needs and pain points of financial planning firms to position myprosperity and be solution-focussed
- Be a myprosperity product expert of both the Partner & Client Portals
- Identify areas for product or feature improvement and be the ‘voice of the Partner’ internally
- Identify upselling opportunities with existing partners and cross selling opportunities within the financial planning channel
- Work closely with internal teams to build focussed marketing campaigns and provide feedback from the industry to influence ongoing product development.
- Be aware of industry trends, regulatory changes and competitive landscape and leverage market insights to make recommendations for product enhancements and innovations
- Team culture: Contribute positively to the team culture within the sales team and more broadly across myprosperity

**Key skills required**:

- Proven experience (5+years) in account management, sales or a similar role within the fintech or financial services industry
- Degree in Business, Finance, Commerce, or substantial equivalent experience of specialist account management roles
- Solid understanding of financial planning processes and software solutions utilised in the industry
- Excellent communication skills, both verbal and written, and be able to build positive relationships quickly
- Have a results-driven mindset with a track record of consistently achieving set KPIs
- Experience with CRM software, ideally Zoho
- Excellent listening and analytical skills
- Willingness to travel as necessary to attend partner meetings, industry conferences and events

**THE MYPROSPERITY STORY**:

- While we’ve been around for 12 years, we continue to retain a ‘startup’ culture of innovation. We have a team of passionate and talented individuals working together to solve a big problem. According to CPA Australia’s ‘The Value of Advice’ report, if more Australians were able to access quality and affordable professional advice, we would be saving the Australian economy over $630 billion - definitely a problem worth solving. Rapid innovation is part of our DNA and is always driven by user feedback and research to ensure we’re continually evolving our product and providing a superior user experience.

**_
HUB24 Group Employee Benefits:_**

**_ _**

**Employee Share Scheme**: Receive tax free shares on an annual basis (permanent employees only).

**Unlimited Access to LinkedIn Learning**: Learn, grow, and develop with us.

**Special Leave**: Purchase 2 extra weeks of additional leave per year on top of your standard 4 weeks, plus an extra 5 days if you use your 20 days of leave within 12 months.

**Volunteer Day**: 1 day Volunteer Day to use on your charity of choice.

**Enhanced Parental Leave**: We offer 12 weeks of paid parental leave in addition to statutory government leave.

**Flexible Working**: We offer hybrid working arrangements.

**HUBlife**: Enjoy a huge range of discounts including healt

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