Duty Controller Operations Control

3 weeks ago

Mascot, Australia Qantas Airways Limited Full time

Challenge yourself in this fast paced, dynamic operational role
- Located at Mascot Corporate Campus within the IOC
- Permanent full-time shift work position, 7-day rotating roster

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and work hard to make sure we’ll be right.

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry.

As a Duty Controller Operations Control, you will be responsible for monitoring, controlling and coordinating activities associated with disruption management, schedule recovery and pro-active planning for Qantas mainline International and Domestic operations. Located within the Integrated Operations Centre (IOC), this role will provide key direction to the IOC internal & external stakeholders during periods of disruption, in order to minimise any adverse impact to our Customers (internal and external).

You’ll have
- The ability to effectively analyse multiple operational issues and formulate solutions within restricted timeframes
- Demonstrated ability to problem solve undertaking a collaborative approach through negotiation and communication.
- The ability to implement, analyse and formulate plans to minimise disruptions
- General knowledge of airport operations and disruption management fundamentals
- Comprehensive understanding of Airline Operations environment.
- The ability to work without supervision, to think logically and effectively especially within a high-pressure environment
- Demonstrate excellent written and verbal communication skills
- The willingness to be a part of a team that works together to achieve the best outcome for all our customers
- Working knowledge of computer system including ASR (COMPASS), ALTEA, Flight explorer & AIRCOM server preferred

We’ve worked hard to create a culture that will challenge and excite you - and give you the support you need to really go places. Here, everyone’s treated with the respect they deserve and everyone has the potential to make the most of their skills.
- Why Qantas?_
- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees._
- _ We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._
- _ We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._

If you’re up for achieving the impossible, register your interest and we’ll be in touch.
- Applications close: Sunday 7th April, 2024_

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