Sales Support Specialist

6 months ago

Melbourne, Australia ProForce Full time

Be part of a forward-thinking company that is shaping the future of telco
- Opportunity for career progression into the sales team
- Outstanding board and executive team with years of experience in telco

**Are you a proactive and organised individual with a passion for providing exceptional support to customers and sales teams?**

**Do you thrive in a fast-paced environment where your attention to detail make a significant impact?**

Our client, a leading internet provider, operates in Australia with a focus on providing cutting-edge communication services including high-speed internet and advanced networking.

We are looking for a
**Sales Support Specialist **to join the team based in Melbourne, VIC full-time. There is flexibility to work from home 2 days a week.

**The Company**:
We are a competitive private network within the fast internet space for business and residential properties. With our state-of-the-art technology and commitment to excellence, we have established ourselves as a trusted partner in the industry, helping businesses stay connected and thrive in today’s digital world.

We sell into B2B and residential as an NBN-competitor experiencing fast growth in the Sydney and Melbourne metro areas. Our product includes lightning-fast and reliable internet connectivity solutions, providing customers with speed they need to support their operations. We offer a comprehensive range of networking and cloud services to enable businesses to streamline their operations and reduce costs. We are committed to delivering exceptional customer support by providing timely assistance, resolve issues promptly and continuous support to businesses to maximise the value of our products and services.

We are looking for a
**Sales Support Specialist **to expand and join our team to grow professionally and collaboratively in Melbourne.

**The Role**:

- Service as the primary point of contact for assigned clients, building strong and lasting relationships
- Collaborate with the internal sales and engineering team as well as the customers to ensure smooth implementation of the product
- Provide exceptional customer service by responding to inquiries and resolving issues in a professional and efficient manner
- Maintain and update the CRM system with accurate and current customer information
- Address client inquiries, concerns, and issues in a timely and effective manner
- Act as a client advocate within the company, representing their interests and needs
- Previous experience working in a telecommunications company is essential
- Proven experience in a client-facing role, such as client success, customer service, sales support, or sales operations.
- Excellent interpersonal and communication skills
- Ability to understand technical products and solutions and effectively communicate their value to clients
- Strong problem-solving and negotiation abilities
- Detail-oriented with excellent organisational skills
- Proactive attitude with a customer-centric mindset

**What’s in it for you?**

Our client is a fast-growing, privately-owned, and well-funded organisation that has a superior and worthy product which you will be able to work for as well as:

- Sell an exceptional internet service product that has a proven track record of great success and value to customers
- Be part of a rapidly growing company, experiencing a hiring influx, large investment and be part of a collaborative and supportive team
- Potential for growth and progression within the VIC team with guidance from a strong board of leaders
- Flexibility to work from home twice a week

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