Engagement Consultant

3 weeks ago

Modbury, Australia The Salvation Army Full time

Start your career with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

At The Salvation Army, we are a Not-For-Profit organisation that works to help people achieve their full potential. We have a wide network of support resources to help people become ‘job ready’ and assist them into sustainable paid employment. This is an opportunity not to go past, as we transform our business into the number one Not-For-Profit Employment Services provider.
- Our National Service Centre, based in Modbury SA, is an extended hours Contact Centre that operates between 8am - 6pm Monday to Friday. Flexibility to work required hours is essential.
- Are you someone who:
- Wants to help people change their lives for the better-
- Enjoys work in a fast-paced contact centre environment-
- Demonstrates a professional level of customer service to support job seekers to meet their mutual obligation requirements-
- Has proven ability to effectively manage your own time to the achievement of multiple KPI's-
- Are available to work rostered shifts of up to 8 hours, between 8am and 6pm Monday to Friday, including non-national public holidays.- Our Engagement Consultants engage with Jobseekers daily, while working closely with the front office staff to ensure that all Jobseekers are scheduled into appointments and activities in accordance with our Service Delivery Model. You are required to exercise judgement, set priorities and schedule work to meet deadlines.
- About the role:
- Work in partnership with our network of nationally located sites, to ensure all Jobseekers are engaged with Employment Plus as per our Service Delivery ModelOurs is a fast-paced environment; you will need to be able to think on your feet and be flexible with tasks, as well as being a quick learner with advanced computer (Microsoft Office) skills.- What we offer:
- An opportunity for a 9-day fortnight or an accrued day off every 4 weeks-
- Enjoy generous tax-free salary packaging benefits-
- Discounted health and fitness programs through Fitness Passport-
- Up to 8 weeks leave per year through our purchase leave scheme-
- Generous Parental Leave offering of 12 weeks-
- Up to 5 days paid leave per year to support a TSA program or activity-
- Employee Assistance Program-
- Ongoing training and development- Successful applicants will be required to undertake a police check, it is not mandatory to have a clear criminal history. A SA WWCC is a mandatory requirement of this role.
- We value Integrity, Compassion, Respect, Diversity, and Collaboration.
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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