Operational Support Officer

2 weeks ago

Newcastle, Australia HAYS Full time

Incredible opportunity for an established administrator to job into this contracted role

**Operational Support Officer**
**Location**:Newcastle CBD
**Rate**:$379.96-$403.64/day + Super
**Contract**:06 Sept 2024 with possibility of extension

**Your new company**

Hays has partnered with a state government organisation with offices across NSW They are dedicated to providing efficient and effective services to customers.
We are currently seeking an Operational Support Officer to join their Newcastle office.

**Your new role**

As an Operational Support Officer, you will be responsible for a range of administrative and operational support functions. Day-to-day responsibilities will include:

- System Workflow Management: Manage a range of administrative processing and operational support tasks within Lifetime Schemes case management systems; including but not limited to Navigator, CRM and CMS.
- Service Requests: Manage a range of service request types according to agreed business process, including treatment and care requests, home modification requests, continence and consumables prescription and variation requests, cab-charge requests and setting up GP / Pharmacy accounts with MVR medication lists.
- Financial Transactions: Prepare and undertake standard financial / purchasing transactions on behalf of the team / business unit to ensure compliance with established procurement and financial procedures.
- Travel Bookings: Process travel bookings and communicate itinerary with appropriate stakeholders.
- Ad Hoc Assistance: Provision of other supports and assistance as directed by Operational Support Team Lead.
- Records Management: Manage and maintain physical and digital records for the team/business unit in accordance with records management policies and procedures and confidentiality/privacy requirements.

**What you'll need to succeed**
- Previous experience in administration or data entry is essential
- Good communication skills, experience in customer service desirable
- Tech-savvy, able to hit the ground running
- Background in medical or similar industry desirable
-
**What you'll get in return**:

- Amazing opportunity to get experience working in a government organisation
- Full time, ongoing contract in a great location
- Flexible working arrangements post training
- Excellent training program, and ongoing training and support from your team
- Working with a friendly and established team
- Weekly pay cycle
- Receive ongoing support from your consultant at Hays

**What you need to do now**

Applications close on **WEDNESDAY 28th February 2024**.

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