Support Coordinator

Work Type. Part time staff 20 hrs. per week. (Possibility of increased hours as business grows)

Location: Flexibility to work from either Beenleigh or Burleigh Office locations / work from home as negotiated with Manager

Aruma is seeking a Support Co-Ordinator to join our high-performing Support Co-ordination Team in South Brisbane and Gold Coast region.

**This role can be worked within school hours and with prior agreement of your manager, hours of work can be flexible within business hours to meet the needs of your family.**

**ABOUT THE ROLE**

Based at our Beenleigh or Burleigh Office, you will work with families, carers and participants to support and coordinate all aspects of their NDIA plan and to form links with internal and external stakeholders. You will make a difference to the lives of your customers as you work with them to implement their NDIS Plan.

Your role will involve:

- Assisting participants to build and maintain strong community relationships and local interests
- Supporting the implementation of all the supports in NDIS Plans, including informal, mainstream and community, as well as funded supports
- Networking internally and externally to assist Individuals to achieve their desired personal outcomes
- Actioning of appropriate referrals for individuals
- Meeting a customer service / billed hours KPI
- Timely, accurate, and analytical NDIA reporting
- Assisting and mentoring participants to overcome barriers to inclusion.

**ABOUT YOU**

To be considered for this role you must demonstrate the following **Selection Criteria**:

- Passion for supporting the human rights of people with a disability.
- A strong personal resilience to challenges and a busy workload.
- High level of competency with Office 365 and the Microsoft suite of programs.
- Ability to build and maintain strong community connections and relationships with service providers, individuals, and/or families/carers.
- Exceptional interpersonal, verbal, and written communication skills.
- Report writing, advanced literacy, and analytical skills.
- Able to work independently in a high-pressure and busy role, as well as in a small team environment.
- Demonstrable knowledge and awareness of the National Disability Insurance Scheme (NDIS).
- Ability to learn the NDIA line items, planning processes, and approaches to the funding of supports.
- Have at least 3 doses of an approved Covid vaccination.
- Possess a Current Australian Driver’s License and access to a comprehensively insured vehicle.

**Diversity & Inclusion**

Aruma is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer. To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process. The information provided will be treated in strictest confidence in accordance with Aruma’s Privacy Policy.

**Culture**

**APPLICATION PROCESS**

If you think you meet the **Selection Criteria** and that this is the role for you, please:
1. Complete a cover letter clearly addressing the above Selection Criteria

2. Provide a current resume outlining your relevant experience and qualifications

**Applications that do not clearly address the Selection Criteria will not be considered.**

All applicants must be willing to undergo the NDIS Worker Screening Check with a full clearance.

Applications close: 22/1/23

Contact: Vicki Pollock 0456 973 585, if you have any enquiries about the role.

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