Systems Manager
2 months ago
While providing integrity to the casino and gambling industry for over 30 years, GLI has established an incomparable team of professionals. Join a global market leader in the gambling industry while utilizing your skills to support a fast-paced, collaborative team. We are looking for a Systems Manager.
Who We Are
With over 34 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 480 jurisdictions worldwide.
Why You Should Work Here
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.
What You Will Accomplish Here
The Systems Manager has a hands-on technology leadership role and focusses on technical sales, people, delivery, and technology.
You will make a significant contribution to the successful delivery of the various business priorities as well as provide thought and people leadership, drive continuous improvement, and provide great outcomes for our customers. As a technology leader, you advocate for the right technical solutions that balance time to market with long term maintainability, scalability, and security.
This position is based in our Melbourne Office and the ability to travel is essential.
**Essential Functions (Duties & Responsibilities)**:
- Ensure a solid understanding of their customers/client expectations and develop plans to ensure they are being met while still maintaining and expanding technical product and market knowledge in current or future areas assigned.
- Solid understanding of the implementation and test methodologies involved in:
- Financial technology solutions - Digital wallets, card-based cashless
- Communication Systems and Protocols
- Software Applications and Integration
- Identify new opportunities for client satisfaction and increasing/protecting revenue.
- Develops, documents, and executes client-specific engagement strategies to build and maintain strategic relationships with operational staff and grow sales.
- Responsible for ensuring acceptable levels of customer service in all aspects of service delivery for Clients assigned.
- Tracks project budgetary performance, ensuring adherence to commercial agreements and manages/reports on exceptions.
- Ability to quickly break down a problem and then make or influence decisions supported by key metrics whilst considering the balance of competing business, end-user and technical priorities
- Identifies and executes coaching/mentoring opportunities for team members to grow their careers and is responsible for the ongoing development
- Creates a healthy culture that promotes teamwork, problem-solving, and coaching to maintain high levels of employee engagement.
- Ensures clarity around priorities, initiatives, and goals within each team
- Assists in identifying talent and ensuring that talent is best used within GLI
- Be able to work collaboratively and efficiently with other department heads
**Education, Experience, and Skills**:
- 5+ years in a management role, preferably managing technical professionals/engineers
- Strong interpersonal skills and the ability to effectively communicate, connect and build rapport both internally and externally
- Strong customer service skills
- Strong attention to detail
- Organizational and planning skills (People and leadership)
- Problem-solving and decision-making skills
- Negotiation and influencing skills and ability to gain creditability
- Strong analytical skills with strategic thinking and approach
- Other useful skills (Not essential)
- Language skills in C, C++, Java, SQL
- Database management
- Use of debug tools
- Automated systems
- Accounting Skills
- Excell Skills
- Degree qualifications in Computer Science, Electrical Engineering, Computer Engineering or equivalent
- Gaming knowledge and Gaming system protocols would be an advantage
Working for GLI requires accuracy, professionalism, a pro-active nature, and you need to be a team player. We offer a dynamic, friendly working environment and a competitive salary.
Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.
GLI is an Equal Oppor
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