Swim School Manager

**Who we are**:
We’re Fish N Flips — a completely fresh swim school. We like to think swimming is for everyone. So we've made sure that our lessons are friendly, fun and oh-so welcoming. Together, we deliver high-quality lessons and experiences at every opportunity. Because it’s the right thing to do. Which is where you come in. Your brilliant attitude, passion for fun and dedication to helping children develop life-saving skills is just what we’re looking for. Ready to learn more?

**Your Job**:
As the Swim School Manager at Fish N Flips Underwood, you're responsible for a broad range of duties, including coordination of the Swim School program to optimise commercial return and ensuring excellence in all areas of customer experience. You're a key player in our customers' journey, whether they are just starting out, or a long-term client. You'll be there to:

- Provide leadership in the planning, resourcing, implementation and evaluation of the learn to swim program
- Responsibility for program budgeting, performance and reporting
- Promote & deliver the program in a fun and engaging way
- Activate community participation
- Manage and inspire your team
- Build relationships with both parents & students
- Embrace new ideas and innovative approaches
- Coordinate administration functions & solve problems with agility
- Create experiences that delight and engage

**Your Commitment**:
We expect ownership over the business performance like it is your own. We want you to be autonomous and will give you the trust to make key decisions. Flexibility is a must and is required to meet the needs of a 7 day a week business.

**Attributes We Can't Live Without**:

- Bring fun and energy everyday
- Demonstrated experience in developing and leading teams
- Excellent communication skills
- Demonstrated experience in developing and delivering outstanding customer service with a difference
- Experienced working both collaborative & autonomously

**What's in it for you?**
- Making a difference with a purpose driven company
- Personal development and cross-training opportunities
- Fun, vibrant and supportive team culture
- Full time salaried position

**Statement of Commitment to Child Safety**
At Fish N Flips, we’re focused and committed to the health, safety and wellbeing of everyone that visits our facilities — including children, staff, family and friends. To make sure we can protect children, and to provide a safe and comfortable Learn to Swim environment, we adhere to all of the relevant policies and procedures. We believe taking a preventative and proactive approach to child safety is key to creating a secure space to swim for all. We do this by providing regular and extensive team training and development, which follow both our company core values as well as our work with Child Safeguard, the independent Child Protection experts within our industry.

**Does this sound like the role for you? Great, let’s get swimming