Warranty & Technical Support Administrator

2 weeks ago


Coomera, Australia Volvo Group Full time

Australia

**Position Description**

The professional team at Volvo Penta Oceania (VPO), a part of Volvo Group, have an opening for a motivated
**Warranty & Technical Support Administrator **to process requests and warranty claims and provide technical support to the VPO Dealer Network.

This position may suit an experienced Technician who is looking for new professional challenges and wants to use their technical skills to support the VPO Dealer Network

**Key duties include**:

- Warranty, campaign and claim support functions towards centre/importer and their dealer network to ensure continuous improvement & dealer and customer satisfaction
- Follow up and drive Warranty & Campaigns related KPI’s at Volvo Penta Centers/Importers & Dealers in the Oceania region
- Parts support as per the warranty & campaign process
- Administration and supervision of the Warranty & Campaign policy and procedures in accordance with company guidelines set down by Volvo Penta
- Point of contact for Customer, Volvo Penta Centre/Importer & Dealer regarding technical /service related support

**Preferred skills**:

- Trade certificate in the automotive or marine industry
- Strong experience within the heavy vehicle technical or marine sector
- Passionate about delivering exceptional customer service
- Outstanding communication skills to communicate the progress of service to customers.
- Computer skills including accurate data entry skills and the ability to learn systems quickly
- Organizational and problem-solving skills

**What’s in it for you**:

- Competitive Salary + super
- Waterfront office location, with some scope to work flexibly
- Additional superannuation and discounted car purchase schemes
- Generous parental leave program, including super applied
- Health & Wellbeing programs including family access to Sonder
- The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents
- Extensive career opportunities both nationally and internationally within the VGA group

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our organisation stronger.
Sure, we’re looking for a competent and experienced person, however, you'll also have excellent interpersonal skills and be a confident communicator who's able to skilfully manage conflicting priorities. We operate best as collaborative and service-oriented professionals who play a part in creating a dynamic and rewarding team focussed environment.
However, more important than the experience, we're looking for someone with the following characteristics:

- ** Team first **- you’re the kind of person that others don’t need to ask for help because you’ve already offered
- ** People-** you have the confidence to talk with customers, and can provide a reassuring voice in times of crisis
- ** Curious - **you’re a natural solver who rises to the challenge of finding solutions to complex problems
- ** Trust **- you’re comfortable taking ownership and trust yourself to make decisions that help customers.

Curious to understand more?

**About us**

**Auto req ID**

140398BR

**Organization**

Volvo Penta

**State / Province**

Queensland

**City/Town**

Coomera

**Employment/Assignment Type**

Regular

**Travel Required (maximum)**

Occasional Travel

**Functional Area**

Aftermarket

23-May-2023



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