Customer Service Manager

2 weeks ago

Perth, Australia Aspire Software Full time

**Customer Service Manager - Remote - Western Australia**

**We are hiring at Azility for a Customer Service Manager to join our Service Management team in Australia**

The purpose of this role is to provide great customer service, lead and manage the team of Service Managers, oversee the training of new team members, as well as represent Service Delivery at the management level. Changing the world is a team effort. Every Azility client gets a dedicated Customer Service Manager - an independent expert in data management, sustainability and utility billing who works with you to monitor your energy and water data, help with reporting, provide advice and training and share ideas for improvement.

At Azility, we're chasing a new vision for the future of energy - for businesses, people, and the planet. We've poured kinetic innovation into our next-generation energy management software, powering energy, water and emissions savings across every asset and department for organisations large and small.

We're more than just an innovative software platform that delivers superior energy business intelligence for our clients. Our people and our culture are geared towards partnering with you to chase your energy, water and emissions management goals. Your wins are our wins. We lead the market in Australia and the US, and with good reason. We never stand still, continuously improving, so you can too.

**Here is a little window into our company**:Azility was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

**What your day will look like**:

- Client account management and oversight of client-related activities performed by reports
- Onboarding and training of junior and mid-level Service Managers
- Management of Service Management team regarding overall individual performance, customer onboarding progress, etc
- Operating in a national customer success team to provide customer service to our clients across Australia
- Training end users on our software platforms
- Ability to put yourself in the customer's shoes when thinking about a problem and its solution
- Open-minded and adaptable in responding to new challenges and opportunities
- Demonstrate a love for continually learning and improving your skills and knowledge

**About you**:

- At least 2-3 years of experience running a team and overall customer service experience
- Previous experience working in a customer success team
- Experience working with client account management and overseeing client-related activities performed by the team
- Previous onboarding and training of junior and mid-level Service Managers is essential
- Previous experience in managing of the Service Management team is essential
- Ability to learn new technology quickly and follow procedures/SOPs
- Strong communication skills with the ability to train end users
- Excellent time management skills
- A "roll up the sleeves" attitude towards problem-solving
- Bring a proven entrepreneurial spirit and pace-setter traits
- Approachable, patient, and honest
- Strong communicator
- Dedicated and hardworking
- Solution-focused
- Able to work independently and be a self-starter
- Comfortable working independently as well as in a team
- Legally authorized to work in Australia

There is room for career growth, and we want you to feel like part of the team

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