Officer - Grower Service Centre - 12 Months Fixed

2 months ago

Perth, Australia CBH Group Full time

**We are CBH**

We bring our values to life every day by being Collaborative, Respectful, Reliable, Sustainable. Our values are more than just words they guide how we work with each other, farmers, suppliers, partners, and the communities we operate in.

These values and behaviours represent the CBH team at our best and are what we need to collectively demonstrate to achieve our Path to 2033 strategic objectives.

**CBH has a strong and proud history of serving and returning value to WA growers since 1933**

We are a proud Western Australian co-operative and as Australia’s largest co-operative we are a leader in the Australian grain industry. We have grown from humble roots into one of the world’s largest and most efficient grain supply chains, delivering millions of tonnes of quality Western Australian grain into the hands of customers around the world each year.

Our storage and handling system currently receives and exports around 90 per cent of the Western Australian grain harvest and is regarded as one of the best in the world.

Our core purpose is to sustainably create and return value to current and future West Australian grain growers.

**Empowering our people**

CBH is more than just a place of work, it's a community of people who are passionate and committed to our core purpose.

We are an equal opportunity employer, committed to providing a safe and rewarding working environment for our people, with a strong culture of developing and enhancing our employees’ capabilities.

We invite you to use your skills and expertise to make your mark to help CBH sustainably create and return value for grain growers in Western Australia.

**About the role**

**12 Months - Fixed Term Contract**

Join our team as an Officer at the Grower Service Centre (GSC) We're seeking a dedicated individual who values excellence in customer service.

In this pivotal role, you'll play a crucial part in providing exceptional phone support to growers while ensuring accuracy and integrity in grower-related data management. Your responsibilities will include training and mentoring new team members, resolving grower account issues, and maintaining the Grower Master Database with precision.

**You will be responsible to**:
- Serve as the primary point of contact for growers, addressing incoming calls and assisting with all CBH-related transactions.- Manage the Grower Master Database and campaign monitor subscriber list, proactively communicating with growers to rectify any errors in documentation or records.- Oversee LoadNet registration, collaborating with growers to resolve complex registration issues effectively.- Navigate various computer systems including LoadNet, IBIS, CRM, and Payrite with proficiency.- Act as the custodian of the Grower Service Centre and Online workflow inbox, resolving errors efficiently.- Ensure compliance with ATO requirements such as RCTI, ABN, and GST.- Offer support and guidance to casual officers during harvest periods to ensure accurate information dissemination to growers.- Engage in ongoing training to stay abreast of changes in industry practices, grower demands, and seasonal variations.- Handle information confidentially and securely.- Support team call and service standards, fostering a collaborative and inclusive work environment.- Assist the Company Secretary in maintaining the Share Registry.- Previous experience in office administration.- Excellent communication and interpersonal skills.- Strong organizational abilities, capable of working autonomously and collaboratively.- Demonstrated understanding and respect for growers and their diverse business cultures.- Proficient computer literacy.- Customer service-oriented mindset.- Knowledge of the Western Australian agriculture industry would be beneficial.

If you are excited about the role and think you have what it takes but your experience doesn't align 100%, we still want to hear from you. Please reach out to El Moretti, Lead HR on (08) 9237 9600.

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