Contact Centre Manager, Digital Channels
3 months ago
**Work type**: Permanent Full time
**Region**: NSW- Sydney CBD, VIC- Melbourne CBD
**Contact Centre Manager, Digital Channels (Full-Time, Permanent role, based in either Melbourne or Sydney)**
Support our amazing Personal Direct Specialised Channels team, by overseeing the digital channels contact centre, assisting personal banking customers who reach out to NAB through NAB messaging.
- We win in the right way, which is always putting our customers first
- This team has energy, appetite and the resources for positive change
- Recognised as a top 2 employer on the 2024 LinkedIn Top Companies list to grow your career
**In this role, you will...**
- Achieve optimal performance across operational metrics by ensuring our highly engaged bankers provide an exceptional customer experience
- Inspire and guide a team of skilled and motivated people managers, empowering them to build and develop a strong workforce
- Collaborate effectively with other contact centre managers in our retail network
- Manage the budget, handle customer complaints, optimise processes and leverage NPS insights
- Assess resource needs and manage the recruitment process for vacant positions
**What you’ll bring...**
- Track road of leadership experience across customer facing teams
- Exceptional analytical, interpersonal and leadership skills
- Passionate about uplifting skills and capabilities through coaching
- Proficient in influencing stakeholders at all enterprise levels
**A diverse and inclusive workplace works better for everyone**
We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected, and celebrated. We are committed to providing an environment where you can work your way.
**Join NAB
-
Digital Channel Manager
4 weeks ago
Sydney, Australia Avant Full timeDoctors’ Health Fund is a restricted private health insurer, the only health fund in Australia that exclusively serves the medical community and their families. We are one of Australia’s fastest growing health funds and now cover more than 70,000 lives. Proudly part of the Avant Mutual Group, we are owned by doctors, not shareholders. We support the...
-
Digital Channel Manager
4 weeks ago
Sydney, New South Wales, Australia Avant mutua Full time{"title": "Digital Channel Manager", "description": "About the RoleThe Digital Channel Manager plays a crucial role in delivering the Doctors' Health Fund's digital marketing strategy, ensuring the organization's presence across all digital channels and supporting growth and retention targets.Key responsibilities include managing the Content Management...
-
Contact Centre Manager
1 month ago
Sydney, Australia Bupa Full timeAs the Contact Centre Manager, you will lead and empower our frontline team, fostering adaptability and strong stakeholder relationships. This dynamic role is crucial for Bupa and Health Services programs, involves overseeing administration, processing tasks, and ensuring operational efficiency. As the manager you will collaborate with the Leadership team...
-
Digital Account Manager
5 months ago
Sydney, Australia Resolution Digital Full time** Google's Performance Agency of the Year 3 years in a row 2018, 2019 & 2020, Microsoft's APAC Agency of the Year 2019, & B&T's Best Programmatic Trading Team and Employer of Choice, 7 years in a row** Why us? We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of...
-
Digital Account Manager
5 months ago
Sydney, Australia Resolution Digital Full time** Google's Performance Agency of the Year 3 years in a row 2018, 2019 & 2020, Microsoft's APAC Agency of the Year 2019, & B&T's Best Programmatic Trading Team and Employer of Choice, 7 years in a row** Why us? We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of...
-
Digital Channel Experience Manager
4 weeks ago
Sydney, New South Wales, Australia Boral Full timeUnlock Your PotentialBoral is seeking a visionary Senior Digital Customer Experience Manager to spearhead our digital channel efforts and drive customer satisfaction, loyalty, and retention. As a key member of our team, you will be responsible for developing and executing customer strategies to enhance customer interactions through digital channels.Your Key...
-
Digital Channel Experience Manager
2 weeks ago
Sydney, New South Wales, Australia Boral Full timeYour next opportunityWe are seeking a passionate and innovative Senior Digital Customer Experience Manager to lead and elevate our digital channel efforts for Boral. This role is perfect for someone who thrives in a dynamic environment and is driven by the challenge of enhancing customer interactions through digital channels.Your day will involveEnsuring our...
-
Digital Channel Experience Manager
3 weeks ago
Sydney, New South Wales, Australia Boral Full timeYour OpportunityWe are seeking a Senior Digital Customer Experience Manager to lead and elevate our digital channel efforts for Boral. This role is perfect for someone who thrives in a dynamic environment and is driven by the challenge of enhancing customer interactions through digital channels.Your Day Will InvolveDevelop and execute customer strategies to...
-
Digital Channel Specialist
3 weeks ago
Sydney, New South Wales, Australia Avant mutua Full timeAbout the Role:The Digital Channel Specialist plays a crucial role in delivering the Doctors' Health Fund's digital marketing strategy, ensuring the organization's presence across all digital channels and supporting growth and retention targets.Key responsibilities include managing the Content Management System (CMS) to execute content and functionality...
-
Digital Channel Experience Manager
4 weeks ago
Sydney, New South Wales, Australia Boral Full timeUnlock Your PotentialBoral is seeking a visionary Senior Digital Customer Experience Manager to spearhead our digital channel efforts and elevate customer interactions. As a key member of our team, you will drive innovation and excellence in digital customer experience, ensuring seamless and engaging experiences across all touchpoints.Your Key...
-
Digital Marketing Manager
5 months ago
Sydney, Australia S2M Digital Full time**Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3725594**Contact Name**: - Annabelle Gonzalez- **Salary**: - $100,000.00 - $120,000.00 Year 100,000 - 120,000 + SuperWhere innovation meets expertise in boosting businesses, from startups to...
-
Contact Centre Manager
1 month ago
Sydney, Australia Bupa Full timeBupa Medical Visa Services delivers health assessments on behalf of the Australian Government to our customers who are applying for visas to live, work or study in Australia. We are known for our welcoming, rewarding, and high-performing workplace, with our customers at the heart of everything we do.As the Contact Centre Manager, you will lead and empower...
-
Head of National Customer Contact Centre
2 months ago
North Sydney, Australia Invocare Full timeAre you a visionary leader with a passion for delivering exceptional customer experiences? InvoCare is a leading provider of funeral services across Australia, New Zealand, and Singapore, renowned for our private memorial parks, crematoria, and pet cremation services, we are looking for an innovative and dynamic Custoer Contact Centre leader to revolutionise...
-
Contact Centre Manager
2 weeks ago
Sydney, Australia Bupa Full timeBupa Medical Visa Services delivers health assessments on behalf of the Australian Government to our customers who are applying for visas to live, work or study in Australia. We are known for our welcoming, rewarding, and high-performing workplace, with our customers at the heart of everything we do.As the Contact Centre Team Leader, you will lead and...
-
Digital Executive
5 months ago
Sydney, Australia S2M Digital Full time**Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Advertising / Media / Publishing**Sub Classification**: - Advertising Specialist**Reference #**: - 3737256B**Contact Name**: - Luke Cranswick- **Salary**: - $60,000.00 - $70,000.00 Year $60k - $70k base + superBe part of this company's dynamic and collaborative team with great...
-
Programming Assistant
5 months ago
North Sydney, Australia Nine Full timeCompany Description Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape culture...
-
Contact Centre Transformation Director
4 months ago
Sydney, Australia Deloitte Full timePart Business. Part Creative. Part Technology. One hundred per cent digital! Deloitte Digital is committed to helping clients unlock the business value of emerging technologies. Through 22 studios spread across the globe, we provide clients with a full suite of digital services, covering digital strategy, user experience, content, creative, engineering and...
-
Head of National Customer Contact Centre
3 weeks ago
North Sydney Council, Australia Invocare Full timeAbout the RoleWe are seeking a visionary leader to spearhead our national customer contact centre, driving exceptional customer experiences and revolutionising our customer care strategy.Key ResponsibilitiesLead the management of inbound customer calls and develop a cutting-edge omni-channel customer care program.Unite and inspire a national team, fostering...
-
Digital Executive
5 months ago
Sydney, Australia S2M Digital Full time**Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Advertising / Media / Publishing**Sub Classification**: - Advertising Specialist**Reference #**: - 3737256**Contact Name**: - Luke Cranswick- **Salary**: - $60,000.00 - $70,000.00 Year $60k - $70k base + superBe part of this company's dynamic and collaborative team with great...
-
National Customer Contact Centre Director
3 weeks ago
North Sydney Council, Australia Invocare Full timeAt InvoCare, we're seeking a visionary leader to revolutionise our customer care strategy and lead our national Call Centre teams. As the Head of National Contact Centre, you'll be responsible for unifying and inspiring a team of Customer Care Agents across Sydney, Brisbane, and Melbourne, creating a seamless and professional customer service experience.Key...