Tpa Supervisor

**Advertising Summary **_- to be added by at advertising stage_***
- **_Unique and competitive overseas relocation support available _**:

- **_Relocate to Australia - generous relocation package based on your needs_**

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the Autonomous** Performance Manager**, the Regional **Technical Product Advisor** (TPA) Lead is accountable for the successful establishment, operation and optimisation of all technology products provided by WesTrac. The Regional TPA Lead will support and mentor existing TPA teams, ensuring the performance of all deployed and commissioned technology solutions meet defined service levels within their individual scope. This role will be responsible for managing expectations of a select customer group, supporting nominated sites within the WesTrac Customer base.

This role is critical to ensure our customers realise the full value of their investment in WesTrac technology solutions.

As a leadership role in the Technology Business Unit the Regional TPA Lead is expected to develop a safe, engaged and high performing team showing visible leadership with a demonstrated commitment to WesTrac’s values, both within Technology and more broadly across the business.

**Location: Perth, FIFO**

**Roster: 8 Day 6 Off 12hrs**

**Essential**
- Relevant tertiary or trade qualification coupled with at least 5 years post qualification experience
- 3 years industry related experience on mine sites and/or Technology/Technical role.
- Demonstrated high level understanding of the value proposition of mining technology products particularly in the areas of safety, operations and maintenance.
- Strong knowledge of information systems, applied technology and equipment technology solutions
- Issue and risk mitigation, strong negotiating skills.
- Excellent customer service skills with the ability to build and maintain successful working relationships
- Advanced communication skills - written, verbal and interpersonal.
- Strong organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines.
- High level of initiative and problem solving skills with the ability to follow through with required actions.
- Ability to analyse data and compile reports.

**Desirable**
- Formal leadership training (e.g. Frontline Management) or Demonstrated leadership experience with proven ability to inspire and motivate diverse teams.
- Knowledge of DBSi, Caterpillar systems (SiS etc.), Caterpillar technologies (MineStar, etc) and WesTrac business processes.

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

**If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today**
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_

**Job#** 884641