Oasis Customer Service Team Leader

2 weeks ago

Wagga Wagga, Australia City of Wagga Wagga Full time

**Closing date**: 1/12/2024 11:59 PM AUS Eastern Standard Time**Location**: Oasis Aquatic Centre - 50 Morgan Street, Wagga Wagga NSW 2650 - Wiradjuri Country**Department**: Economy, Business & Workplace - City Growth and Regional Assets**Employment type**: Permanent Full-timeIt is a very exciting time to join an expanding team with new positions available. We are looking for an experienced leader that is motivated, enthusiastic, and has a passion for health, fitness, and leisure to join this growing team and to contribute to the new offerings to the community of Wagga Wagga

This position is responsible for providing efficient and effective financial administration and customer service for Council’s fitness and leisure facilities.

**Have you thought about a career in Wagga Wagga at Wagga City Council? Click here**:

- Working with Wagga Wagga City Council - Why work in Wagga?

**We offer**:

- Permanent full time, thirty-eight (38) hours per week.
- Commencing salary of $2,997.44 gross per fortnight with the opportunity to progress to $3,596.93 gross per fortnight plus superannuation (11.5%).
- Generous leave entitlements including four (4) weeks annual leave.
- Access to Council’s Flexible Working Hours Agreement.Flexible working arrangements with commencement and finishing times dependant on operational needs.
- Subsidies to assist with the cost of wellness and fitness activities.
- Dedicated and supportive team environment.

**Key responsibilities of the role include but are not limited to**:

- Lead the Customer Service Team and ensure high quality customer service across all fitness and leisure facilities.
- Oversee financial, business administration and cash handling responsibilities including receipting, reconciliation, and petty cash.
- Oversee the operation of the Oasis Aquatic Centre Cafe ensuring adequate staffing, budgeting, stock ordering, presentation, and compliance with relevant legislative requirements.
- Maintain and operate leisure management software across all Council fitness and leisure facilities including providing training and advice to staff.

**What you will need to succeed**:
We are looking for someone with the following:

- Qualifications relevant to the role i.e., Certificate IV in Business Administration, Marketing and/or Customer Service.
- Current Food Safety Supervisors (FSS) Certificate.
- Current CPR Accreditation.
- Current First Aid Certificate.
- NSW Working with Children Check Clearance.
- Class C Driver’s Licence.
- Substantial experience in financial and business administration, cash handling, customer service and effectively leading a team.

**What is next?**

Applications close **Sunday, 1 December 2024 at 11.59pm AESDT.**

If you are interested in this role and would like more information, please contact **Marc Geppert, Manager Oasis Regional Aquatic Centre on 0408 680 984.**

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.

In accordance with Work Health and Safety legislation, the successful applicant is required to be vaccinated for Hepatitis A and Hepatitis B and will be asked to provide evidence of this.

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