Credit Strategy Support Officer

2 months ago


Perth, Australia Water Corporation Full time

**Primary Location** WA-Perth - North-Balcatta Office

**Organization** Customer Billing Operations
- **Permanent role, forget the short term contracts**
- **Based in Balcatta, escape the inner city traffic**
- **$77,678 plus 11% Super**

We have a permanent opportunity available for a Support Officer, Credit Ops within the Customer Financial Solutions team. This role is full time however we may consider job share opportunities.

Our Credit Ops team focuses on optimising the Water Corporation’s debt collection process while minimising the cost to collect and maximising collection rates.

**About the role**:

- Management of mercantile portfolio, liaising with stakeholders
- Processing of daily mercantile referral files
- Uploading daily bulk communications used for the collection of overdue debt
- Initiate and Manage restrictions and create work orders for Country towns
- Ability to prepare correspondence, investigate and analyse data
- You are a problem solver who likes to take ownership
- You want to develop your skills across a wide variety of areas within credit
- Deliver outstanding customer service to our customers, both internal and external
- Negotiating payment arrangements and lump sum payments
- Assisting with Returned Accounts

**Key skills and experience**:

- Experience dealing with Mercantile Agents and stakeholders
- Excellent interpersonal, communication, customer service and organisational skills
- Solid computer skills and proficiency in Microsoft office software
- A “can-do” attitude
- Have an appreciation of balancing the needs of the customer with the needs of our business
- You demonstrate empathy for your customers situation
- Ability to work autonomously and displays proactivity

***

**Does this role sound like your next career move? If yes, apply**

Please submit a covering letter and resume that best demonstrates your ability to meet the requirements of this role.

**Applications close Wednesday 6th December 2023**

**Please note**: As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

**We reserve the right to withdraw this ad prior to the closing date.**

**Our commitment to a diverse and inclusive workplace**:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

To read our diversity and inclusion statement, please visit our website


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