HR Operations Coordinator

3 weeks ago

Sydney, Australia Lion Full time

Don’t settle for ordinary - we welcome those on the hunt for more At Lion, we believe that life is short and working in People Experience just feels different when you sit at the heart of human connection and good times. So put a spark back in your day, working in an exciting industry as unique as you and with outstanding brands that those around you know and love like Furphy, Speights, James Squire and Tooheys

We are seeking an enthusiastic HR professional to join the People Experience Operations Team at our Sydney CBD office, hybrid working arrangements available.

This role is key to maintaining a positive team member experience for our leaders and people. You’ll be part of a collaborative team, while autonomously managing Tier 1 & 2 people queries, and driving people experience initiatives.

**What you’ll do**:

- Respond to Tier 1 & 2 HR queries, including onboarding, benefits, policy interpretation, and people systems support.
- Generate employment contracts, variation letters, and other people documents within defined SLAs.
- Support onboarding, offboarding, and people processes, continuously identifying opportunities for improvement.
- Create and update people related knowledge articles to enhance self-service for team members and leaders across Lion.
- Create an engaging, personable, and customer service focused experience for our people
- Support and/or lead people experience initiatives and projects

**What we’re looking for**:

- 2+ years of HR Administrator/Coordinator experience.
- Previous experience in customer service and/or a corporate shared services environment.
- Strong written and verbal communication skills.
- Ability to independently balance day-to-day tasks (contract generation, Tier 1 & 2 queries) with proactive, self-driven HR initiatives.
- Familiarity with HR systems and processes, with a passion for continuous improvement.

**Behaviours we value**:

- Excitement for creating a great people experience, and confidence in reaching out to others to solve problems quickly—whether online, by phone, or in person.
- Comfortable working autonomously, taking the initiative to escalate or seek support when needed.
- Enthusiasm for working as part of a team and proactively supporting others.
- Motivation to grow your HR career, whether in a P&C COE area or as a generalist.

At Lion, we offer ‘growth on tap’ and you’ll get hooked on reaching higher with each new challenge. No matter your chosen career, for those thirsty for more we have endless experiences to learn and grow. But don’t worry, you don’t have to choose between your career and other life priorities - we have fantastic people, policies, and programs in place to empower you to lead a career and life less ordinary.

We are committed to diversity, equity, and inclusion, and leveraging unique perspectives to innovate and grow.

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