Club Supervisor

**Looking for the next challenge in your leadership career? This could be it Your unique talents, experience and focus on leadership will contribute to our great team of innovative, talented people who help each other succeed.**

**A great opportunity**

This great opportunity brings the best of Club Operations management within a community focused, reliable, progressive, safe and memorable organisation who is a proven leader with multiple venues within the club industry in New South Wales. Just imagine, no traffic hassles, no parking issues and the opportunity to extend your career, all while enjoying life on the Mountains.

As a Club Supervisor, your role will involve:

- Having the keys to the castle You'll be responsible for overseeing daily operations across the entire club and leading our team in exceptional customer service and hospitality.
- Creating memorable experiences for our customers including problem solving complex operational issues and conflict management
- Building relationship with our close-knit team of 20+ on site and our wider team of over 400.
- Provide leadership, direction, coaching, development and performance feedback to all team members, including managing performance concerns, recognising exceptional performance, and supporting training and onboarding.
- Lead the team every shift including task allocation, organising breaks and coverage in all areas, monitoring and responding to service levels and service quality
- Working in a rotating roster across all operating hours and fostering strong communication and alignment
- Embedding our values in the everyday for our people, and instilling our collaborative, constructive organisational culture.
- Implement and champion change as part of a progressive and evolving organisation
- Daily reporting requirements including providing insight into fluctuations in wages, wastage, stock and other cost contributors
- Comply with the Club’s policies and procedures (eg. RSA/RCG, AML/CTF, safe food handing, hygiene standards)
- Project work from time to time

**To succeed in this role, you will need**:

- At least 2 years experience in leading and managing diverse teams with proven ability to build high-performing, constructive teams
- Exhibit a caring approach with the ability to have fun and be calm under pressure
- Eagerness to learn a variety of skills across multiple areas - skills that will benefit you throughout your leadership career
- Confidence to work independently and think on your feet to resolve issues and to manage tricky situations
- Exceptional experience in written and verbal communication with both customers and team members, and the ability to have the ‘difficult’ conversations
- Strong digital experience including Office and proficiency in industry specific software
- Demonstrated ability to deliver agreed outcomes, targets, KPIs, both personally and for your team
- A high degree of discretion, integrity and confidentiality, and high standard of personal presentation
- Knowledge of club operations and governing legislation
- Flexibility and availability across the operating hours of the club (8am-2am)
- Current RSA and RCG and First Aid certificates

**Our benefits**

Our team are our greatest asset, with countless great people within these walls, think of the friendships and connections ahead Additional benefits include:

- A constructive team culture with a consistent focus on internal leadership development and organisational culture
- Participation and accreditation in leadership programs such as Human Synergistics, The Leadership Circle and Values Connection
- A scholarship program worth up to $1500 funding per year towards studies to contribute further to your career such as GMDC, MBA or Bachelor.
- Four (4) weeks of Annual Leave with the benefit of an additional week for working 30 Sundays or Public Holidays in a year
- Subsidy for fitness membership to keep you healthy
- Free espresso coffee and annual flu vaccination
- Discounts on food, coffee and events at Springwood and our four other clubs across NSW
- Discounts at partnered holiday parks

**Who are we?**

Click **HERE** to check out our website and learn more about the beautiful Springwood Sports Club
- Springwood Sports Club is part of Mingara Leisure Group where we provide a great, safe, community for our team. We ask that you are fully vaccinated for Covid-19 to meet our Team Policy. We value Workplace Gender Equality and equal opportunities for all._