Customer Establishment Representative

1 month ago

Rydalmere, Australia Johnson Controls Full time

**The Company**

**ADT Security **has a reputation as **one of Australia’s most trusted home and business security companies **with safety and security the cornerstone of the business. Its world-class technology and A1 Grade monitoring have been protecting Australians for decades.

**What will you do**:

- Processing contracts for new and existing customers
- Updating the customer database as required
- Raising install job requests
- Ensure all customer and site details are correct and updated
- Answer all incoming calls promptly and effectively in an efficient and professional manner
- Ensure all contracts entered are met in accordance with contracts and customer expectations
- Document all calls, and actions taken into all applicable programs and databases ensuring that all updates and amendments are accurate.
- Provide knowledgeable, courteous and helpful
- Manage commissioning calls for Alarm, CCTV and Medical systems
- Build and maintain good working relationships with our internal and external customers, including but not limited to Technicians, Subcontractors, Service Managers, Team Managers, Customer Service Staff, Sales Representatives, Dealers, Bureaus, Agencies etc.
- Complete audits on data entry

**What we look for**:

- **Demonstrate accurate and high-level data entry skills and attention to detail**
- Previous Customer Service and high-level data entry experience is a must
- Strong people skills, have a ‘can do’ attitude and a team player
- Excellent co-ordination & time management skills
- Ideally you will have a current and valid security license, or you must qualify and attend Security course to obtain license

**On Offer**
- Permanent Opportunity
- Career growth and prospects
- Attractive Salary Package and team bonus incentive

**_Diversity & Inclusion _**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviours we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands. _

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