Aboriginal Identified

**Aboriginal Identified - Customer Service Representative**

**Eora campus, Redfern**

**Permanent, full-time**

**Total Remuneration up to $82,583 (Package includes base salary of $66,212 - $73,085 p.a plus employer’s contribution to superannuation and annual leave loading)**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to shape someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week, based on EORA campus.

**About the role**

TAFE NSW Eora is a culturally safe and community-connected space. It acts as a second chance establishment for both Aboriginal and non-Aboriginal people. Supported by dedicated staff, Aboriginal Elders, and community members who are proud of its services, our Eora campus is one-of-a-kind. Specialising in Aboriginal and Torres Strait Islander education and training, TAFE NSW Eora is dedicated to empowering Indigenous communities. We offer a diverse range of courses across a variety of industries, and welcome students from all backgrounds.

The Customer Service Representative is responsible for on campus, culturally-safe customer service and support to enable the delivery of the Student Services Branch service catalogue across the customer journey.

Through customer focused service delivery, the Customer Service Representative will support a multi-channel approach that maximises the enrolment retention and completion of TAFE NSW students and supports the provision of associated services to other TAFE NSW customers.

**About You**

**In addition, you will have the following**:

- Certificate III in relevant discipline or equivalent skills, knowledge and experience.
- Willingness and ability to travel to nearby learning locations if required, as per conditions contained within the employee’s Enterprise Agreement.

To find out more about the role, click to view the Position Description.

**Our commitment to Aboriginal and Torres Strait Islander employment**

With over 350 Aboriginal and Torres Strait Islander staff and an Aboriginal and Torres Strait Islander Leadership group possessing over 240 years of expertise in the VET sector, we are committed to creating a culturally safe workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued.

At TAFE NSW, you will have a sense of belonging and the opportunity to share your skills, stories, and passions and represent your communities and culture.

We are proud of our Reconciliation Action Plan, and our Aboriginal Employment Strategy and are continually improving our services to support Aboriginal and Torres Strait Islander staff and students.

**Applications close Sunday 3rd November 2024 at 11:55pm AEST**
- Your current resume
- Confirmation of Aboriginality

At TAFE NSW we are creating an accessible and inclusive workforce, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please let your Talent Acquisition Advisor know.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.