General Manager
1 month ago
New Created Permanent Role, Hybrid, Melbourne CBD
- Highly visible global role influencing all parts of the organisation
- Innovative, Supportive, High-performing
Join our client as the General Manager of Customer Experience. This newly created senior role offers a unique opportunity to shape and drive customer strategy in a leading global technology business. Reporting to the Chief Experience Officer, you will be instrumental in driving innovation and transformation, leading the organisation towards customer-centricity.
In this pivotal role, you will lead the development of new and innovative ways to connect with customers, delivering best-in-class customer experiences and services to drive engagement and retention. You will work closely with the broader business to leverage human-centred design, customer insights and technology to create seamless individual relationships through targeted, empathetic and on-brand touchpoints.
As the GM of Customer Experience, you will initially manage two direct reports and build a team of experience and service designers while also providing insights to a team of customer care staff in handling customer interactions, complaints and requests. In addition, you will develop a B2B Customer Success model to drive business onboarding and product adoption, delivering value to our customers.
Your analytical skills will be put to use as you will be responsible for owning our client's customer satisfaction metrics (NPS/CSAT/CES) and delivering a Voice of Customer programme.
**About You**
- 5+ years working in a similar role (Manager, Head of or GM level) with exposure to B2C and B2B companies.
- First-rate presentation skills - building and creating strong and concise stories through verbal and written presentation; you will be a top-notch storyteller.
- Excellent project management skills, highly proactive, able to juggle multiple priorities and meet tight deadlines.
- Excellent rapport builder able to develop strong stakeholder relationships at all levels.
- Driver of complex and integrated projects that include several cross-functional teams.
- Solid consumer-centric mindset and commercial acumen, possessing demonstrated ability to leverage and interpret data, both quantitative and qualitative, to influence decisions and brand strategy.
- Experience working with international teams, possessing a thorough understanding of global market trends and awareness of the nuances of each region (desirable)
**How to apply
We have other current jobs related to this field that you can find below
-
General Pants Regional Manager
4 weeks ago
Melbourne, Australia General Pants Full timeLED BY NONE is what we’re all about. Never defined, never boxed in. We exist to help people find their style in a world with no boundaries. Delving into style, music, and art, our team pioneer the latest trends and conversations. We like to mix things up by bringing together different genres, styles and ideas. Anchored in denim since 1972, we’re home...
-
Store Manager General Pants Co Melbourne Central
4 weeks ago
Melbourne, Australia General Pants Co Full time_**We are looking for an energetic and passionate Store Manager to join our team at General Pants - Melbourne Central!**_ We believe in a world with no boundaries, where you can explore your style and what you’re capable of. Delving into style, music and art, our team of culturally connected leaders, buyers and creatives drive the latest trends and...
-
Store Manager General Pants Co Melbourne Central
19 hours ago
Melbourne, Australia General Pants Co Full time_**We are looking for an energetic and passionate Store Manager to join our team at General Pants - Melbourne Central!**_ We believe in a world with no boundaries, where you can explore your style and what you’re capable of. Delving into style, music and art, our team of culturally connected leaders, buyers and creatives drive the latest trends and...
-
Store Manager | Melbourne Central
1 month ago
Melbourne, Australia General Pants Full timeWe are looking for an energetic and passionate Store Manager to join our team at General Pants - Melbourne Central!We believe in a world with no boundaries, where you can explore your style and what you’re capable of. Delving into style, music and art, our team of culturally connected leaders, buyers and creatives drive the latest trends and conversations....
-
Store Manager | Melbourne Central
2 weeks ago
Melbourne, Australia General Pants Full timeWe are looking for an energetic and passionate Store Manager to join our team at General Pants - Melbourne Central!We believe in a world with no boundaries, where you can explore your style and what you’re capable of. Delving into style, music and art, our team of culturally connected leaders, buyers and creatives drive the latest trends and conversations....
-
Flagship Store Manager Melbourne Central
4 weeks ago
Melbourne, Australia General Pants Full timeWhen you work at General Pants, you’re not just an employee, you’re a defining part of our brand. In a world where everything is more fluid and people are more confident to express their true selves. Our leaders are passionate about delivering an exceptional brand experience to our community whilst making genuine connections with their team and...
-
Quality Manager
2 weeks ago
Melbourne, Australia General Homecare Full time**About The Opportunity**: The Quality Manager will support the function of the Quality team and the wider GH team to ensure implementation and maintenance of quality standards and achieve exceptional client outcomes through (1) consistent and reliable high-quality services compliant with all applicable laws and regulations (2) underpinned by a lived quality...
-
Cadillac Partnerships
4 weeks ago
Port Melbourne, Australia General Motors Full timeJob Description As the Cadillac Partnerships and Events Manager, you will be joining the wider team at General Motors Australia & New Zealand (GM ANZ). You will have the ability to gain experience, marketability and exposure to a diverse, fast-paced environment within our global corporation and exciting local ambitions, which you'll be able to...
-
Cadillac Partnerships
3 weeks ago
Port Melbourne, Australia General Motors Full timeJob Description As the Cadillac Partnerships and Events Manager, you will be joining the wider team at General Motors Australia & New Zealand (GM ANZ). You will have the ability to gain experience, marketability and exposure to a diverse, fast-paced environment within our global corporation and exciting local ambitions, which you'll be able to...
-
Cadillac Partnerships
4 weeks ago
Port Melbourne, Australia General Motors Full time**Job Description**: As the Cadillac Partnerships and Events Manager, you will be joining the wider team at General Motors Australia & New Zealand (GM ANZ). You will have the ability to gain experience, marketability and exposure to a diverse, fast-paced environment within our global corporation and exciting local ambitions, which you'll be able to leverage...
-
Southern Regional Sales Manager Gmsv
5 days ago
Port Melbourne, Australia General Motors Full timeAbout The RoleAs a Victorian based Southern Regional Manager (VIC/SA) with General Motors Specialty Vehicles (GMSV), you'll be joining the broader General Motors Australia & New Zealand (GM ANZ) team. Within our talented team, you'll find the flexibility you need to make choices that suit your individual needs and unique skill set. You'll gain experience,...
-
General Manager
5 days ago
Melbourne, Victoria, Australia Coretext Full timeGeneral/Business Unit Manager (CEO & General Management)Exciting Opportunity at Coretext for a Values-Driven General ManagerAre you a motivated and values-driven professional looking to contribute to building an equitable, sustainable world? Coretext, a leading provider of communications and creative services to the research and development sector, is...
-
Southern Regional Sales Manager Gmsv
3 weeks ago
Port Melbourne, Australia General Motors Full timeAbout The Role As a Victorian based Southern Regional Manager (VIC/SA) with General Motors Specialty Vehicles (GMSV), you'll be joining the broader General Motors Australia & New Zealand (GM ANZ) team. Within our talented team, you'll find the flexibility you need to make choices that suit your individual needs and unique skill set. You'll gain experience,...
-
Southern Regional Sales Manager Gmsv
2 months ago
Port Melbourne, Australia General Motors Full timeAbout The Role As a Victorian based Southern Regional Manager (VIC/SA) with General Motors Specialty Vehicles (GMSV), you'll be joining the broader General Motors Australia & New Zealand (GM ANZ) team. Within our talented team, you'll find the flexibility you need to make choices that suit your individual needs and unique skill set. You'll gain experience,...
-
General Manager
5 days ago
Melbourne, Victoria, Australia Woods & Co Full timeGeneral/Business Unit Manager (CEO & General Management) Woods & Co have partnered with the cornerstone of Melbourne's vibrant cultural scene - an iconic fashion, dining and entertainment precinct in Stonnington.If you're an experienced General Manager who is eager to make a tangible impact this iconic locale, look no further.As the General Manager, you will...
-
General Manager
5 days ago
Melbourne, Victoria, Australia Woods & Co Full timeGeneral/Business Unit Manager (CEO & General Management)Woods & Cohave partnered with the cornerstone of Melbourne's vibrant cultural scene - an iconic fashion, dining and entertainment precinct in Stonnington.If you're an experienced General Manager who is eager to make a tangible impact this iconic locale, look no further.As the General Manager, you will...
-
General Manager
5 days ago
Melbourne, Victoria, Australia Found People Pty Full timeGeneral Manager The Company General Manager for a brand new role to join a successful steel fabrication & steel supplies company south-eastern Melbourne suburb, as the General Manager of their steel division.With over 30 successful years in Australia providing high quality steel and installation services to commercial and residential construction, this is a...
-
General Manager
4 weeks ago
Melbourne, Australia Vendito Consulting Full timeSector- Building Products - Job type- Full Time - Contact- 0481 611 527- Location- Melbourne - Salary- 180k/year - 200k/year - Reference A leader within the Electrical Wholesale space is currently on the hunt for a General Manager to look after VIC! This company are a family owned, top tier wholesaler, and are a one stop shop for products such as lighting,...
-
General Manager
1 month ago
Melbourne, Australia Vendito Full timeA leader within the Electrical Wholesale space is currently on the hunt for a General Manager to look after VIC! This company are a family owned, top tier wholesaler, and are a one stop shop for products such as lighting, fans and electrical and data. Currently expanding right across Australia, they are excited to bring on a...
-
General Manager
3 weeks ago
Melbourne, Australia Vendito Full timeA leader within the Electrical Wholesale space is currently on the hunt for a General Manager to look after VIC! This company are a family owned, top tier wholesaler, and are a one stop shop for products such as lighting, fans and electrical and data. Currently expanding right across Australia, they are excited to bring on a...
