Assistant Boutique Manager

3 weeks ago

Melbourne, Australia Officine Panerai Full time

Reference Code: 91765**Assistant Boutique Manager - Panerai, Chadstone**:

- Melbourne, VIC, AU- PermanentFounded in Florence in 1860 as a workshop, shop and subsequently school of watch-making, for many decades Panerai supplied the Italian Navy and its specialist diving corps in particular with precision instruments. The designs developed by Panerai in that time, including the Luminor and Radiomir, were covered by the Military Secrets Act for many years and were launched on the international market only after the brand was acquired by the Richemont Group in 1997.

Today Panerai develops and crafts its movements and watches at its Neuchâtel manufacture. The latter are a seamless melding of Italian design flair and history with Swiss horological expertise. Panerai watches are sold across the world through an exclusive network of distributors and Panerai boutiques.

An exciting opportunity is available to join the new, soon to be opened, Panerai Chadstone boutique as Assistant Boutique Manager.

**Mission**

Assistant Boutique Manager acts as an ambassador of Panerai’s image in the boutique and during off-site events or other work-related representations functions.

**Key Responsibilities**
- **TEAM MANAGEMENT**

**Support Boutique Manager in the development of a highly motivated team and the creation of a sales and service driven environment**:

- Participate to the recruitment of Sales Advisors, in collaboration with Boutique Manager, HR and Brand Manager / Retail Director
- Assist in setting goals for Sales Advisors and motivating team on daily basis
- Participate to monthly individual staff review and yearly appraisal
- Assist in managing team roster and all HR administrative tasks (payroll, absences )
- Hold briefing to insure consistent communication and information level
- Contribute to the training and development of Sales Advisors thanks to coaching, role plays and regular products trainings to ensure perfect knowledge of brand’s products and DNA as well as the achievement of service excellence
- Insure team’s understanding and adherence to company’s policies and procedures
- **SALES MANAGEMENT**

**Support Boutique Manager in** **achieving or exceeding monthly and yearly Boutique turnover and KPI’s targets set by Panerai**:

- Maximize boutique sales and profits whilst minimizing costs
- Assist in completing qualitative and quantitative daily and monthly reporting
- Analyze sales figures and forecast boutique performance based on business trends, seasonality and products availabilities
- Assist in setting up daily and monthly objectives to the team and ensure thorough performance follow up thanks to KPI’s deck
- Identify boutique strengths and areas of improvement and suggest action plans to support boutique performance
- Implement Brand Retail Strategy maintaining awareness on market trends, environment/economic situation, competitors’ activities and forthcoming initiatives
- **BOUTIQUE OPERATIONS**

**Assist Boutique Manager in the boutique administration and security in compliance with Panerai/Richemont procedures and policies to ensure smooth running of the boutique**:

- Be aware of all back office procedures
- Prepare and review back-office documentations and transactions reports
- Control cash register
- Assist in stock monitoring: accuracy with model stock, stock level control, replenishment according to products needs
- Manage inventory: products delivery / transfers, carry out various orders, coordinate shipments and repair flows
- Ensure security procedures are well respected in the boutique
- Ensure Sales Advisors security thanks to training and tasks assignment
- Escalate any operations issue promptly
- **BOUTIQUE MAINTENANCE**

**Participate in maintaining highest standards in the appearance and maintenance of the boutique environment to offer best in class experience to customers**:

- Ensure all exterior and interior boutique environment guidelines are respected and executed (grooming, visual merchandising ), take immediate corrective actions when needed
- Ensure team achieves high operational and visual merchandising standards
- **CRM**

**Contribute to the building a strong boutique database and long-term relationships with customers**:

- Manage boutique database development and ensure its accuracy: set up boutique and team objectives, KPI’s follow up
- Implement CRM relational strategy as per Headquarters’ guidelines
- Foster customer’s recruitment and loyalty with specific actions and dedicated VIP management
- Suggest local events and advertising opportunities to the local subsidiary and develop external relationships/networking to ensure maximal exposure
- **CUSTOMERS SERVICE**

**Assist Boutique Manager in achieving a seamless customers service**:

- Assist in the management of SAV flow in coordination with Headquarters and Richemont Customer Service Center
- Ensure customers’ requests are followed up and solved in due time
- Handle special requests and

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