Marketing CRM Specialist

**Job no**: 553761

**Work type**: Full-time

**Location**: Melbourne - Burwood

**Categories**: Information Technology, Marketing and Communications
- Flexible location
- Full-time and continuing
- HEW 8 $109,837 - $125,755 + 17% Superannuation (pro rata, part time)

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**As a Marketing CRM Specialist, you will**:

- Interpret briefs and needs from across the Marketing Division/Student Enquiries to develop functional requirements for Deakins Salesforce CRM.
- Based on functional requirements, brief and manage new CRM features and configurations to IT and support CRM development backlog management
- Plan and deliver CRM campaigns and projects that meet Marketing campaign requirements
- Based on campaign requirements, build and maintain campaign reports and dashboards
- Provide insights and present on campaign progress based on campaign reports and dashboards
- Champion CRM governance and process changes that will ensure more effective outcomes for marketing***

**To be successful, you’ll have**:

- Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience; or
- Extensive experience and management expertise; or
- Postgraduate qualifications and extensive relevant experience; or
- An equivalent combination of relevant experience and/or education/training (in marketing, IT, software development, or other related areas)
- Experience in CRM management to support digital marketing and/or customer service functions
- Certification or equivalent experience in Salesforce CRM - Sales Cloud

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

**Applications for this position close on Friday 19**th** April at 11.55pm.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 05 Apr 2024 AUS Eastern Daylight Time
**Applications close**: 19 Apr 2024 AUS Eastern Standard Time