Manager, Sme Product Management

2 weeks ago

St Leonards, Australia Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, SME Product Management (Australasia)

Our Purpose:
Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments, and businesses worldwide and enable them to use secure and convenient electronic forms of payment.

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

Team and Role Overview:
Join our Product & Innovation team as the Manager, Small Business Segment - Product Management. In this role, you will take ownership of Mastercard's small business product portfolio, encompassing strategy development, analysis, and reporting, as well as product development and management.

You will be responsible for driving the performance of Mastercard's small business segment debit and credit products, along with other solutions. Your key objectives will include increasing transaction volume, achieving profitable revenue growth, and collaborating closely with internal teams, as well as external partners such as issuing customers, merchants, strategic partners, and fintech companies.

Together, we will create unique customer value propositions.

To excel in this position, you will need to demonstrate autonomy, thought leadership, influential product development approaches, and strong analytical capabilities.

Role:
As the Manager, Small Business Segment - Product Management, you will have the following responsibilities:

- Drive product strategy by gaining an in-depth understanding of the small business segment through benchmarking, competitive analyses, and research. Recommend best practices and develop profitability analyses and business cases.
- Execute the strategy by employing structured product development methodologies and engaging directly with internal and external stakeholders on local and regional levels.
- Collaborate with global, regional, and in-market functions across Product Delivery, Implementation, Loyalty, Legal, Marketing, Compliance, and other teams to deliver solutions and support go-to-market plans.
- Work with the Account and Sales teams to create compelling customer pitches and presentations.
- Monitor competitive products and industry trends, adapting the strategy and associated workstreams to ensure Mastercard's continued success.
- Support Account Managers with analytical insights and plans to reduce costs and improve revenue at a product and issuer level.
- Cultivate strong relationships and foster cooperation with internal stakeholders and customers to achieve our business targets.
- Participate in relevant Mastercard and industry events.
- Manage the lifecycle of existing partnerships and benefits.

To thrive in this role, you should bring:

- Entrepreneurial spirit and a drive to enhance customer experiences and develop customer-centric business solutions.
- Interest and passion for payments, banking, financial services, e-commerce, and all things digital.
- Solid understanding of competitive offerings and industry trends.
- Demonstrable experience in the commercial segment, particularly in debit/credit programs, with a focus on the small business segment. Experience in issuing is advantageous.
- Strong analytical and product development skills, with a proven track record of achieving objectives.
- Ability to build rapport and cultivate relationships with both internal and external stakeholders.
- Enjoyment of working in a fast-paced, innovation-driven environment, with a desire to contribute fresh ideas to solve dynamic challenges.
- Strong business acumen, proficient in relevant tools such as Excel and PowerPoi

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