Digital Operations Manager

2 days ago

Melbourne, Australia Clemenger Group Full time

We are looking for the new breed of Digital Operations Manager
Are you an experienced Digital Operations Manager who loves creativity and the opportunities that new technology and thinking provides?

**The day to day**:
Act in an instructional and supervisory capacity for the digital teams with regard to the resourcing, conduct, communication and ethos of the department ensuring the development of creative excellence.
Operations
- Encourage and facilitate collaboration and interaction between departments where relevant.
- Work with the Director, Digital & Strategic Operations to drive awareness of specialist capabilities and bake in consultation and engagement across project lifecycles.
- Maintain and update the team schedule to accurately reflect live work.
- Work closely with Tech Project Managers to identify and manage resource bottlenecks, clashes and shortfalls ensuring the smooth progress of approved projects, juggling resources and escalating when freelance request is necessary.
- Manage fluctuating workflow across the Tech team; providing regular capacity forecasts.
- Assisting with forward planning to recognise contractor future hire requirements, seeking digital contractors by reaching out to suppliers and individual freelancers, and negotiating with external suppliers on rates and cost.

People, team culture and ways of working
- Assist the Director, Digital & Strategic Operations in facilitating change and developing our human capital.
- Partner with other key operations resources across the Melbourne and Sydney offices to create a shared purpose and respectful and positive collaboration and teamwork for our Tech output.
- Identify skills needs and shortages and opportunities to develop team members - contributing to growth, staff retention and satisfaction.
- Act as an enabler between conflicting agendas to find solutions that satisfy client requirements whilst working in the best interest of the digital teams.

**Capabilities**:

- You will have demonstrable experience in a similar role in an agency setting. Knowledge across creative, content and PR will be a huge bonus.
- Resource/Traffic management experience.
- Exposure to team management software (10000ft, Resource Guru, Trello, Jira, or similar)
- Appreciation of various types of digital projects from small through to large, and an understanding of digital skill sets and processes.
- Strong project management skills.
- Ability to energise and motivate a team.
- A strategic and problem-solving mindset.

**The perks**:

- Being part of highly awarded and winning team - The agency has had a remarkable track record for success over the last 8 years, growing from a business of 50 to 400 people. The agency has won global recognition from Adobe, AFR's most innovative company and innumerable effectiveness and creative awards during that time.
- CHEP Energy - An active employee driven initiative that gives all CHEP employees access to monthly resources that support healthy work/life balance and overall wellbeing. CHEP also have a Mental Health Program with 30 employees trained across a mix of St Johns 1st Aid Mental Health and as EAP Ambassadors. All employees get access to free Employee Assistance Programs (EAP) counselling to support their mental health, which is also extended to their immediate families.
- Dedicated learning programs - The business has an ongoing university programme (Clemenger Uni) with at least one internal learning opportunity per week. The program enables all staff to learn about tech, data, media, PR, management skills and a wide range of other topics. Employees are also offered external training opportunities to courses, conferences and seminars.
- CHEP Elect - We empower CHEPPERs to have a voice, bring ideas to the table and make them happen. Members on this board are a dedicated conduit between employees and the Executive team and play a central role in shaping important topics around our people, our policies and our committees within the agency.
- Support for families - Primary carers can receive up to 3 months paid parental leave while secondary carers who have been at CHEP for 1 year or more receive 4 weeks of paid parental leave.
- A bonus Doona day on your birthday and a Volunteering Day - Get a bonus day off every time your birthday comes around. And one day a year, you get to support your favourite charity too.
- Opportunity to ‘buy in' to the company via the employee share scheme - Clemenger Group (which owns CHEP) is 24% owned by the employees. Every year shares are released from people that have left and are available for employees to buy into the company.

Clemenger Group is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply.
At Clemenger Group we employ flexible work practices where appropriate, support charities including Peter MacCallum, and undertake a range of environmental

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