Operations Support Supervisor

2 weeks ago

Greater Adelaide SA, Australia HAYS Full time

Chubb Fire & Security Australia are seeking an experienced Operations Support Supervisor

**Your new company**

Hays are proud to be partnering with a leading provider of fire safety and security solutions. Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. Chubb Fire & Security Australia start by living by their value of PROTECT PEOPLE FIRST. They are an industry leader and part of the API Fire and Security group of companies.

**Your new role**

Your new role as Field Service/Operations Supervisor will lead a newly created team, reporting to the State Commercial Manager. You will be part of a small, busy team responsible for duties not limited to:

- Supervising, coordinating, and leading activities of the team to deliver on SLA's, KPIs, targets and annual goals.
- Responsible for managing and resolving customer escalations.
- Drive team members to meet and exceed set productivity targets and managing any underperformance where required.
- Ensure appropriate coverage to deliver and exceed customer expectations, and that a fair and equitable distribution of work is given across the team.
- Ensure the team schedules work daily and in advance to technicians to meet customer SLA's and maximise technician productivity.
- Monitor teamwork load such as mailboxes, call queues, backlogs and provide feedback and take corrective action to manage workflows and volume.

**What you'll need to succeed**

To succeed in the role, you will need demonstrated experience in managing/supervising an administration/customer service/scheduling team in a fast-paced service environment as well as:

- Experience dispatching and planning work for field service team (essential)
- Experience in the Fire Protection Industry and/or Electronic Security (preferred)
- Australian Citizenship or Australian Permanent Resident (PR)
- Enjoy working in a team environment
- Experience in fast-paced service delivery environment
- Proven performance to meet and exceed critical deadlines and targets (essential)
- Knowledge of Pronto / Salesforce or other ERP / CRM systems will be highly regarded
- A customer centric focus
- Technical aptitude to pick up the industry and role quickly.
- Experience working in a KPI target environment

**What you'll get in return**

In return, you will join a small team within an organisation where everyone is seen as a leader, with the ability to positively impact another person’s day. Chubb Fire & Security Australia also offer an extensive range of benefits:

- Competitive remuneration package
- Supportive team structure with all training provided
- Planning and support for progression towards any role within Chubb
- Working for a global organisation which brings job stability, where you are treated like family
- Paid University education program through the Employee Scholar Program
- Access to Chubb Hub
- an employee discount platform with access to hundreds of discounts from health, groceries electronics and more

**What you need to do now**

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