Injury Recovery Advisor

1 month ago

Melbourne, Australia Country Fire Authority Full time

Location: Melbourne | Eastern Metropolitan

Job type: Part time

Organisation: Country Fire Authority

**Salary**: Salary not specified

Occupation: Occupational Health and Safety

Reference: VG/1694311

Located at CFA Headquarters, Burwood East

Part time, Ongoing, 9 day fortnight with flexible WFH arrangements

PTA 4 $84,409.86 pa (plus 10.5% superannuation)

The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with a variety of skills, experiences and backgrounds all add value through the roles they perform.

**About the Role**:
The CFA has an ongoing part time opportunity for an experienced Injury Recovery Advisor to effectively case manage a portfolio of CFA Work Cover & Volunteer compensation claims in a holistic, efficient and empathetic manner to achieve early injury recovery, return to work and appropriate compensation outcomes.

This part time position offers flexibility including 9 day fortnight, combination of days in office and days working remotely, also start and finish times. The CFA boasts a supportive team environment

And you will have the opportunity to work directly with and support volunteers. The role is unique in that it has a combination of employee claims and volunteer (self-funded compensation scheme) claims which will provide you variety and opportunities for skills enhancement that is not available elsewhere.

This is a highly consultative and compliance driven role and the CFA require expertise across the following
- Effective communication both written and verbal with in/external stakeholders
- Exceptional attention to detail coupled with time management and negotiation ability. Souring information to accurately manage claims relating to return to work, capacity and occupational rehabilitation
- Develop and maintain ongoing management strategy
- Undertake all claims management activity in accordance with relevant legislative and regulatory requirements.
- Identify improvements in processes and develop strategies and systems to manage the workload.
- Review and maintain estimates of the cost of claims based on the strategy for each claim.
- Record information in the claims database and claim files and make effective use of the database to assist claim management.
- Provide accurate reporting and information management

**About You**:

- An industry related qualification or equivalent practical experience in the management of personal injury compensation claims.
- Excellent ability to work under pressure and prioritise work by systematically managing a volume caseload.
- Demonstrated ability to effectively communicate verbally and in writing to a diverse range of clients.
- Excellent interpersonal skills with demonstrated ability to build relationships and negotiate/influence the actions and attitudes of external and internal stakeholders.
- Demonstrated ability to work effectively both autonomously and within a team environment

Cover letter

Resume

**Pre-employment checks**:
Can provide acceptable evidence that they meet full vaccination status (includes booster dose).

Successfully complete a National Police History Check and Working with Children Check

**CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.**

**Applications close: 11:59pm 5**th** February 2023

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