Ict Manager

Covenant Christian School
**Location**:Belrose, NSW
**Date advertised**: 2nd October 2024

**Job Type**:Full time, Part time
**Closing Date**:ASAP

**Permanent Full-time or Part-time**

Covenant Christian School is seeking a suitably experienced IT professional to join its small but cohesive and friendly TechServe team of ICT/AV support staff in this team management role.

The role of the ICT Manager is to lead the TechServe team and develop relevant integrations and automations between the School’s existing systems. It supports the front line service team and models effective service delivery procedures, serving the end user with empathy and patience.

You will work with an established and effective team and will have opportunities to grow and be challenged as you assist the school in running smoothly, efficiently, effectively and aligned to the School's Vision and Mission.

**KEY REQUIREMENTS**
- Committed Christian of a reformed evangelical persuasion actively involved in the life of your local church, with a strong passion for Christian community.
- Able and willing to sincerely affirm the School’s Statement of Belief.
- IT Professional with a responsive customer service focus.
- Willingness to contribute to the teaching and learning goals of the school.
- Ability to identify, develop and implement time saving workflows and automations, including scripting and creating custom queries through various database technologies.
- Ability to work independently and as part of larger teams, prioritise service requests and communicate with clarity. Experience managing projects will be an asset.
- Experience in or certification in service delivery frameworks (such as ITIL).
- Familiarity with key platforms including Edumate, Canvas, Microsoft 365, SharePoint, Teams, Azure, JAMF Pro, MS SCCM, VMWare, and Wireless / Networking.
- Extensive experience in designing, implementing, and troubleshooting cutting-edge technology solutions.
- Demonstrated success in delivering multiple projects.
- Experienced in networks and security appliances, particularly in enterprise environments & VLAN.
- Experience with Routing & Switching technologies.
- Strong proficiency in Windows Server Operating Systems, Active Directory, Group Policy, DNS, Microsoft 365 Exchange, Microsoft 365, and virtualisation technologies.
- Solid understanding of TCP/IP, Cloud Technologies, and IT security.
- Experience in managing and supporting Microsoft 365 suite of products including: Azure, Azure Active Directory, Entra, Cyber Security, Microsoft Intune, Microsoft Conditional Access, SharePoint, Teams, etc.
- Beneficial but not required, migrating infrastructure (servers and appliances) to cloud.
- Experienced with writing and updating documentation.
- Preferable but not essential, education sector experience.
- Tertiary qualification in a relevant field.
- Valid Working with Children Certificate

**GENERAL DUTIES**
- Provide first response and ticket-based ICT support to students, staff and parents. Develop internal SLAs against which effective service might be measured.
- Analyse workflows from a user perspective and design and develop effective workflow process automations across the school, where human interactions do not intrinsically add value to the process itself.
- Lead and support the TechServe team to meet educational and business objectives.
- Continually improve our service delivery framework and objectives.
- Assist in the training and education of staff and students in the effective use of relevant digital technologies.
- Analyse, troubleshoot and problem solve issues faced by end users, communicating effectively through the process.
- Contribute to the teaching and learning outcomes of the school by viewing each interaction as an opportunity for learning.
- Liaise with a range of vendors regarding purchasing, maintenance and support.
- Contribute to the development of a culture of data security, privacy and compliance.
- Develop and maintain internal documentation and training resources for end users.
- Any other duties as requested by the Principal and / or the Director of ICT.

**LOCATION**

Located on 3.5 hectares in leafy Belrose in NSW, Covenant Christian School is 19 kilometres north-east of the Sydney central business district in the local government area of Northern Beaches Council.

With around 940 enrolled students across Prep to Year-12, we currently employ around 150 full-time and part-time staff, plus further casual staff, with all staff being active participants in their local Christian churches.

**RESPONSIBILITIES**
- **Develop and maintain a customer service focus for the TechServe team**:
a. Maintain an emphasis on the priority of outcomes in the classroom across the whole team
b. Negotiate with clients to obtain outcomes that are consultative and effective for the school
c. Ensure that internal clients’ needs and requirements are dealt with in a timely and efficient manner
d. Model agreed service standards
e. P