Fractional IT Manager

Job Title: IT Support Specialist (Flexible/On-Call)

Location: 584 Ballarat Road, Albion VIC

Reports To: CEO

**Job Type**: Flexible retainer (varying weekly hours based on needs)

**Job Summary**:
Essential Experience:

- Proven track record supporting Australian SMEs (mandatory)
- Experience balancing security needs with operational efficiency
- History of implementing practical, user-friendly solutions
- Understanding of business impact when making IT decisions
- Experience supporting hybrid workforces (office and remote staff)

**Key Responsibilities**:
Responsive Support:

- Provide timely IT support to 32 staff (12 office-based, 20 remote)
- Handle urgent issues promptly during business hours
- Consolidate non-urgent tasks for efficient weekly resolution
- Maintain clear communication about task status and priorities

System Maintenance:

- Keep existing systems running smoothly
- Implement necessary updates and security measures without disruption
- Manage user accounts and access rights
- Ensure reliable backup systems are in place and working
- Monitor system health and address issues before they impact work

New Staff Setup:

- Configure laptops and phones to our specifications
- Ensure smooth onboarding from an IT perspective, including Employment Hero training module completion, etc.
- Provide basic system guidance to new users

Advisory Role:

- Identify genuine risks and propose proportionate solutions
- Present clear business cases for any significant changes
- Explain technical issues and solutions in business terms
- Focus on practical improvements that offer clear benefits
- Advise on technology purchases and upgrades when needed

Required Approach:

- Understand our business first, then suggest improvements
- Present solutions with clear explanations of business impact
- Focus on maintaining productivity and user satisfaction
- Implement changes gradually with mínimal disruption
- Balance security needs with operational efficiency
- Work autonomously while keeping key stakeholders informed
- Have extensive SME experience
- Be solutions-focused rather than process-focused
- Understand that business needs drive IT decisions, not vice versa
- Be able to work independently with mínimal direction
- Have excellent judgment about risk vs reward
- Be responsive when urgently needed
- Be flexible with working arrangements

Working Arrangement:

- Regular maintenance and non-urgent tasks can be scheduled weekly
- Must be available for urgent issues during business hours
- Typical workload varies from 4-10 hours per week
- Some work can be done remotely
- Must be able to visit the office when needed

To Apply, Please submit your resume and a cover letter that addresses:

- Your specific experience with Australian SMEs
- An example of when you balanced security needs with user convenience
- How you approach prioritising IT tasks in a business environment
- Your experience supporting hybrid workforces
- Your preferred arrangement for managing varying workloads

Also include an example of a time when you:

- Identified a genuine business risk and implemented a practical solution
- Pushed back on an unnecessary technology change
- Simplified an overcomplicated system

**Job Types**: Part-time, Subcontract, Casual, Contract

Pay: $60.00 - $90.00 per hour

Expected hours: 2 - 10 per week

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- What is your current location, and how quickly could you reach our office when needed for urgent IT support?
- Describe the most recent SME (10-50 employees) you've supported. What was the business, what were your key responsibilities, and how did you structure your support arrangement with them?
- Share a specific example of a non-critical security risk you identified in an SME and how you addressed it without making the solution overly complex for users.
- Tell us about your experience supporting both office and remote workers in the same company. What were the main challenges and how did you handle them?

Work Location: In person