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Admin & Scheduling Coordinator

5 months ago

Sydney, Australia Cox Purtell Staffing Services Full time

**Contract Type**:
Temporary

**Location**:
Sydney - New South Wales

**Industry**:
Administration & Office Support

**Contact Name**:
Zoe Rogers

**Contact Phone**:
0292203400

**Date Published**:
30-Apr-2024

Admin & Scheduling Coordinator
12 month temporary contract
WFH flexibility
$40-$45 per hour + super

Our client is a global software company and they are looking for additional members to join their TechSupport division.

This role is responsible for two primary areas; (1) The assignment of incidents or cases to the support organisation. (2) The workforce scheduling of support teams.

**Duties include**:
Act as the initial reviewer of arriving incidents for the determination of correct assignment group and categorisation
Work with tools, other dispatchers, team leads, and managers to determine the best person to handle the incident.
Seek to evenly distribute the workload as well as allow for case assignments to meet Service Level Agreements.
Monitor incoming queues and transfer queues for new incidents and incidents that need to be reassigned.
Schedule technical resources on the Company Workforce Management portal.
Work with managers to build team schedules.

**Requirements**:
More than 2 years of experience working within a customer service environment.
Excellent written and verbal communication skills.
Demonstrated knowledge of technical systems & environments
Ability to multi-task and good organisational skills
Works well under pressure

Please note you must be a Permanent Resident or Australian Citizen to be eligible for this role.