L1 & L2 IT Support Analyst

4 weeks ago


Sydney, Australia AC3 Full time

Lots of face to face support - Friendly team - onsite parking
- Training provided and opportunities to evolve within the organisation
- Structured ITIL environment & approachable manager
- **Friendly team & approachable Manager**:

- **Mac training provided & growth opportunities**:

- **Structured ITIL environment & approachable manager**:

- **Chatswood area - onsite Parking**:

- **$70K + super + benefits**

**Organisation & Role**

This leading school based in Chatswood area, is on the lookout for a Front-Desk Support Analyst to join their friendly & professional IT team and assist with the various requests & IT related issues from students, staff, families and external providers.

Reporting to the IT Manager, your key role will be to provide IT support to thousands of users working in both Mac & Windows environments.

**Position**

Joining a large IT team, you will be a first point of contact and provide IT technical support to thousands of users, in a Mac & Windows based environment.

Some of your key responsibilities will be:

- Perform user account administration maintaining user access in the various Systems and Software
- Updating users on progress during problem resolution
- Maintain knowledge base to facilitate prompt resolution of incidents
- Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incidents volume.

**What's in it for you?**
- Opportunity to start or continue a career in the IT field in a friendly environment
- Training and development opportunities
- Work within core business hours
- Approachable Manager and friendly team
- Chatswood area - onsite parking
- Meal vouchers provided during term time
- Excellent Salary package - $70K+ super per annum + benefits

**Technical requirements**
- 1-2+ years of experience supporting and troubleshooting Windows & Mac devices and software in medium to large organisations
- Good technical knowledge across Mac OS, Windows 8/10, Network and Security.
- Good knowledge of ITIL methodology including Incident, Change, Problem and Knowledge Management.
- IT degree or equivalent qualification and relevant IT certifications
- Excellent communication and presentation skills
- Outstanding Customer Service skills
- Valid driving license & car essential



  • Sydney, Australia XPT Software Australia PTY Ltd Full time

    **About us**: **About XPT** - XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company - XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains. - We have 120+ technocrats in Australia working at our client locations. - XPT Software Australia is part of group...


  • Sydney, Australia XPT Software Australia PTY Ltd Full time

    **About us**: **About XPT** - XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company - XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains. - We have 120+ technocrats in Australia working at our client locations. - XPT Software Australia is part of group...

  • IT Support Analyst

    3 weeks ago


    Sydney, Australia Peoplebank Full time

    **_Key IT Support Analyst role to provide support, solving incidents in line with organizational requirements as part of a dynamic team._** - **Key career opportunity to join a leading IT services organization**: - ** Service Desk Support in a large enterprise environment**: - ** Onsite L1/L2 support with multiple locations available around Sydney** There...

  • IT Support Analyst

    4 weeks ago


    Sydney, Australia PRA Full time

    Unique opportunity to join a company in the AI Robotics and Navigation space as an IT Support Analyst. This organisation is a supplier for some of the world's largest companies in technology across land, air, sea and space. In this role, you will genuinely be involved with a company who is actively making a positive change for the environment. This role...


  • Sydney, Australia AMP Limited Full time

    **The opportunity** The Head of Business Partnering, Bank role is to lead the Bank Finance team (direct and virtual) to manage the P&L and Balance sheet, provide analysis and insights on key financial KPIs, help drive performance of AMP Bank and oversee financial control, statutory and regulatory reporting for the Bank. The role engages closely with the...


  • Sydney, Australia AMP Limited Full time

    **The opportunity** AMP Bank is a leading branchless digital bank which offers home lending and a full suite of everyday banking products to Australians. Our Customer Service Consultants are an integral part of the AMP Bank team and we are looking for individuals who are passionate about delivering on the AMP purpose of “helping people own...

  • Hedging Analyst

    3 weeks ago


    Sydney, Australia AMP Full time

    Hedging Analyst **Hedging Analyst** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Brand, Marketing

    3 weeks ago


    Sydney, Australia AMP Limited Full time

    **AMP Foundation Brand, Marketing and Communications Manager AMP Foundation (AMPF) is the philanthropic arm of AMP and was established in 1992. We are one of Australia’s largest, independently funded corporate foundations and since inception, we have donated more than $105 million to the community. Although a self-funding, separate legal entity from AMP...

  • Hedging Analyst

    3 weeks ago


    Sydney, Australia AMP Full time

    **Hedging Analyst** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...


  • Sydney, Australia AMP Limited Full time

    **Performance and Planning Analyst - Bring your expertise to our high performing team - Opportunity to expand your own skills - Be part of our change and future **The opportunity** In this role you will be supporting the Finance Business Partner, Platforms and Wealth, as well as Head of Finance Wealth in providing quality and timely information to the AMP...

  • Lead Product Analyst

    2 weeks ago


    Sydney, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...


  • Sydney, Australia AMP Full time

    Controls Assurance Analyst If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...


  • Sydney, Australia Talent International Full time

    australia sydney contract au$400 - au$480 per day**Desktop Support (L1/L2 Support)** **6 months contract** **Greystanes (4 days onsite)** **$480 p/day+ Super** *** Talent International is working in partnership with a large government organisation to assist in sourcing an experienced ‘**Desktop Support’.** **Key Criteria** - The role will require...


  • Sydney, Australia AMP Full time

    Platform Investment Analyst If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • M&a Analyst

    5 days ago


    Sydney, Australia AMP Full time

    M&A Analyst If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...


  • Sydney, Australia AMP Full time

    Marketing Manager, AMP Bank If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • P&C Analyst

    3 weeks ago


    Sydney, Australia AMP Full time

    P&C Analyst **People & Culture Analyst** **12 Month Fixed Term Contract** - Give us a chance to create your career while you help us create our tomorrow - Every day we look for opportunities to strengthen this great organisation - Most of what makes AMP such a welcoming, enjoyable place to work are our people. If you live in Australia or New Zealand,...

  • Credit Analyst

    2 weeks ago


    Sydney, Australia AMP Full time

    Credit Analyst If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Credit Analyst

    1 day ago


    Sydney, Australia AMP Full time

    Credit Analyst If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Quality Analyst

    2 days ago


    Sydney, Australia AMP Full time

    Quality Analyst (Dispute Resolution) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...