Referral Coordinator

2 weeks ago


Dandenong, Australia Veterinary Referral Hospital Full time

**Company Description**
The Veterinary Referral Hospital (VRH), located in Dandenong, Victoria, is a state-of-the-art, purpose-built facility offering 24/7 emergency and critical care services. We have dedicated departments in Emergency & Critical Care, Surgery, Medicine, Neurology, Anaesthesia, and Diagnostic Imaging.

Our mission is to save pets' lives by providing the highest standard of care, delivered with professionalism and compassion. At VRH, we focus on collaboration between our specialist teams and referring veterinarians to achieve the best possible outcomes for our patients.

We are looking for a **Referral Coordinator** to play a key role in developing and nurturing strong relationships with our referring veterinarians and key stakeholders for a 12-month maternity leave contract.

**Key Responsibilities**:

- Act as the main point of contact for referring veterinarians during business hours
- Build and maintain strong relationships with referring vets and key stakeholders, including regular offsite visits
- Manage specialty department referral bookings and enquiries
- Oversee the scheduling of specialty appointments, working closely with the VRH Client Services Team
- Efficiently manage the debt collection process while fostering positive client relationships
- Professionally handle and resolve client concerns, ensuring a positive experience
- Create and distribute the bi-monthly VRH VIP Newsletter to referring veterinarians
- Oversee the ordering and delivery of VRH merchandise to referring veterinarians as needed

**Additional Information** About You**:

- You are passionate about the veterinary industry and eager to contribute to the success and growth of the business
- You are a client-focused professional, committed to providing exceptional service and care to both clients and patients
- You have at least 3 years of experience in the veterinary industry, with experience in a specialty and/or emergency hospital considered highly desireable
- You have a solid understanding of referral relationships and the referral process between hospitals
- You are capable of working independently while fostering strong collaboration with both internal and external stakeholders
- You possess excellent communication and organisational skills, maintaining a high level of professionalism
- Your strong emotional intelligence allows you to effectively understand and address the needs of clients and colleagues, creating a supportive and compassionate environment

If you are passionate about veterinary care and eager to join a dedicated team at VRH, we encourage you to apply



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