Cx Planner

3 weeks ago

Sydney, Australia D'Arcy Weil Full time

Develop and execute customer experience strategies that drive engagement
- Collaborate with cross-functional teams to identify customer insights
- Use data analytics and market research to inform customer experience decisions

Our global advertising and marketing agency is seeking a talented CX Planner to join their team.

As a CX Planner, you will have the opportunity to work with some of the world's leading brands and help them continue to deliver innovative and effective solutions that exceed expectations.

**Responsibilities**:

- Conduct research and analysis to understand customer behavior, needs, and preferences.
- Develop and implement customer experience strategies that align with client business objectives and brand values.
- Collaborate with cross-functional teams, including creative, media, and analytics, to develop and deliver effective CX solutions.
- Monitor and measure CX performance, using data analytics and insights to identify opportunities for improvement and optimization.
- Stay up-to-date with emerging CX trends and technologies, and bring fresh ideas and insights to the team.
- Manage relationships with clients, ensuring that project timelines and budgets are met and that deliverables meet quality standards.
- Communicate CX strategy and performance to clients and company leadership.

**Requirements**:

- Bachelor's degree in marketing, communications, or related field.
- 3+ years of experience in CX planning and implementation.
- Strong understanding of customer behavior and market trends.
- Proven track record of success in developing and implementing effective CX strategies.
- Excellent analytical and problem-solving skills.
- Strong communication and presentation skills.
- Ability to work independently and as part of a team.

**Benefits**:

- Competitive salary and comprehensive benefits package, including medical, dental, and vision insurance, and paid time off.
- Opportunity to work with a talented team of advertising and marketing professionals.
- Chance to work with some of the world's leading brands and help shape their customer experience.
- Exposure to the latest trends and technologies in the industry, with opportunities for professional development and growth.
- Collaborative and supportive work environment that values diversity, equity, and inclusion.

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