Administration Assistant

3 weeks ago

Homebush, Australia Pivotal Personnel Pty Ltd Full time

Permanent Position
- Homebush location
- Advanced Excel Skills a must

Looking for an experienced Administration Assistant to work with this global organisation in Homebush working 9am to 5pm Monday to Friday

The team you will be a part of takes responsibility for ensuring the company upholds its insurance and business compliance requirements when providing Warranty and/or Accidental Damage Insurance support to the greater business and its external partners.

The role entails maintenance and support of service offerings portfolio by assessing monthly costing and pricing for Services, Warranties, Extended Warranties, and Insurance program.

**What you would be doing**
- Manage extended warranty programs, insurance policies including marketing activities and administration.
- Publish and manage warranty offerings and maintain associated costings.
- Act as a point of contact for warranty related enquiries
- Maintain all warranty information data accurately in the ERP system.
- Manage insurance policies and coordinate with the insurance company for policy registration
- Publish and manage insurance offerings and maintain associated costings
- Act as a point of contact for insurance claim enquiries
- Reconcile claim rebates for repair services and issue invoices.
- Validate the invoices received and arrange for payments within agreed timeframes.
- Analyse trends and forecast costing based on expense and budgetary requirements.
- Reconcile monthly vendor financial accounts and present to Management.
- Manage the billing process for all chargeable services.
- Process claims, supplier invoices, credits, and payments
- Drive process and continuous improvement projects/development initiatives to improve departmental performance and cost effectiveness against targets.
- Create and develop systems to further improve efficiencies with Acer IT Support operations local and remote.
- Successfully deploy and document training for support groups relating to processes, workflows and management changes or developments.

**Experience, skill and competencies**
- A minimum of 3 -5 years' experience in a similar role within the insurance, financial industry or service oriented industries
- Working knowledge of trend analysis methodologies i.e., geographic, temporal or intuitive
- Previous experience in the IT industry preferred.
- Advanced data entry and numeracy skills
- Task-focused, with high attention to detail and time management skills
- High attention to detail and time management skills
- Sound technical analytical skills to identify unusual situations and provide appropriate solutions.
- Excellent verbal and written communication skills; ability to engage stakeholders at all levels.
- Ability to work autonomously and within a team.
- Ability to negotiate a 'win-win' solution while ensuring customer satisfaction and business profitability.
- Ability to demonstrate a flexible working style and deal with constant changes in a dynamic, fast-moving business environment.
- Ability to work efficiently and effectively autonomously and within a team environment and with minimum supervision.
- Ability to make timely and effective decisions, including when it is necessary to escalate.

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