Volkswagen Group Australia

6 months ago

Burwood, Australia TSA Group Full time

Company Description

TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their customer bases. We represent some of the country's largest and most recognisable brands, across eight locations in Australia and internationally.

**Job Description**:
**What will you do?**

You will be responsible for the end-to-end management of customer cases and providing our customers with a premium experience. As part of Volkswagen Group Australia, you will support multiple brands including: Volkswagen, Audi, Skoda and Cupra. An exciting opportunity to make a difference in the everyday lives of Australians

**An overview of the role;**
- Assist customers with a variety of queries ranging from warranty questions, general vehicle information, paint colour availability, complaint handling, and much more
- Work 8:00am - 4:30pm Monday - Friday (flexible working hours)
- Fully Remote
- 1-2 weeks full time paid training in the comfort of your own home
- Manage inbound and outbound calls and digital communication pathways to resolve enquires and cases
- Accurately record detailed customer interactions and process account information

**What About You?**
- Passionate about customer service and helping others
- Confidence in taking ownership to problem solve
- A high degree of patience for others in difficult situations
- Able to multi-task and manage time effectively without compromising service levels
- Team player, working collaboratively to exceed expectations
Highly flexible and adaptable - welcomes change
- A love for learning new things
- You must be located within Melbourne to be successful in the role
- Must have a fixed internet connect with appropriate home office set up

**Why work with us?**
- Work in a fun, friendly and supportive (virtual) team environment
- Rewards & Recognition including VIP tickets events, prizes, End of Year parties and more
- Career progression; work your way up and across the business

**How do I apply?**

**Check out our social media pages**:
Instagram: tsa_group_

Additional Information
**What can you expect from us?**
- WFH options
- Work in a fun, friendly and supportive team environment
- Autonomy to achieve your goals
- Career progression and ongoing development
- Rewards & Recognition including VIP tickets to events and prizes

**Check out our social media pages**:

- Instagram: tsa_group_

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