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Workplace Services Support Officer

4 months ago

Burwood, Australia Transport For NSW Full time

**Workplace Services Support Officer**:

- Organisation/Entity: Transport For NSW- Job category: Human Resources & Recruitment- Job location: Burwood, NSW, AU, 2134- Job reference number: 90399- Employment type: Permanent Full-Time- Salary range: $90746.0-$99823.0If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

**In this role, you'll**:
Work as part of a team delivering a Workplace Services experience that is sustainable, compliant, safe, fit for purpose, encourages utilisation, and meets community standards.

Support the delivery of workplace services including (but not limited to): cleaning, Concierge, lockers, parking, mail distribution, event management, access control and visitor management. You will also resolve day-to-day and longer-term issues, and work to continually improve the workplace experience.

Ensure the smooth execution of tasks such as site inspections, parking audits, hazard risk and health and safety.

Ensure the day-to-day request from customers and stakeholders are met with the upmost customer service.

For more information on this position and business unit, view the role description.

**About you**

A Workplace Services professional with a concierge background or experience in Workplace Services across large and complex Commercial and/or Industrial property portfolios. You will ideally have sound knowledge of Concierge and workplace services.

Exceptional communication skills and have the ability to interact with internal stakeholders, service providers and customers, to provide exceptional customer service. You will drive the customer service within Workplace Services.

High level administration skills as this role will see you managing daily adhoc request, spreadsheets and working with multiple IT systems.

Inquisitive person with a proactive and can-do attitude. You are a problems solver and a highly organised and structure person.

**Who we are**

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

**Applications close: 11:59pm Tuesday 21st November 2023**

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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