Information Systems Support Professional

1 week ago

Canberra, Australia Seeing Machines Full time

As an emerging Information Systems (IS) professional you will be part of a small IS Team responsible in the day-to-day support to the global Seeing Machines Limited organisation. You will contribute to ensuring that all IS users, including global users, have the best IS services available and that all IS are operating at optimal effectiveness.

**The key responsibilities of the role include**:
This role assists in supporting the companies Information Systems, including, but would not be limited to:

- Provide Level 1 and 2 support, ensuring all incidents, problems and service requests are logged, monitored, and tracked using the IS helpdesk system.
- Work within the direction set by the IS Support Team Lead
- Communicate effectively and proactively among colleagues to solve problems
- May require lifting and carrying computers/equipment.
- Produce and maintain support documentation and knowledgebase articles
- Onboard/Offboard end users, assist with desk moves/relocations and run inductions
- On-call responsibilities are required
- Follow process and procedures
- Provide support to staff in all locations (Global Support)
- Manage user accounts in accordance with IS Department procedures.
- Assist in IT projects.
- Maintain asset records according to IT Department procedures.
- Solve technical problems with guidance from senior staff

About you
We value the breadth and depth of experience that our people bring to their work. We are seeking people with a good mix of technical competency and personal capability.
- Minimum of 3 years' experience in a similar role
- Excellent analytical and problem-solving skills to enable effective identification and resolution of IS related issues
- Outstanding customer service including clear verbal and written communication (Desirable)
- Must be proactive and willing to go the extra mile to delight the user
- Effective time, workload, and priority management
- Ability to diagnose and resolve onsite/ remote computing/phone problems
- Understanding of ITIL Service Management
- Understanding of Microsoft Azure, Endpoint Manager, Exchange Online and Microsoft Office 365
- Understanding of Linux desktop OS and commands (preferred)

About Seeing Machines
We are a global company founded in 2000 and headquartered in Australia, and an industry leader in vision-based monitoring technology that enable machines to see, understand and assist people.
Seeing Machines develops Driver and Operator Monitoring System (DMS) technology to enhance safety for Automotive, Commercial Fleet, Off-road and Aviation.
Seeing Machines' technology portfolio of AI algorithms, embedded processing and optics, power products that need to deliver reliable understanding of vehicle operators, in real-time.
The technology spans the critical measurement of where a driver or operator is looking, through to the classification of their cognitive state as it applies to accident risk. Reliable “driver state” measurement is the end-goal of DMS technology.
Seeing Machines has offices in Australia, USA, Europe and Asia, and supplies technology solutions and services to world-leading brands in each market vertical.
Why Seeing Machines
- Work with inspiring people - we are proud to have a team of experts in their field, we invent, innovate, and collaborate
- Work flexibly - we encourage our people to manage their work and personal lives to achieve a balanced outcome
- With offices spanning the world, Seeing Machines serves a growing market in the UK, Europe, Africa, North America, Latin America, and Asia Pacific
- We are social with staff events held throughout the year, from BBQs, morning teas, to special events and other celebrations
- We are focused on employee support
- we understand the importance of our collective wellbeing You will have access to our Employee Assistance Program any time you require it
- Access to global benefits and reward platform - offering discounts across large range of retailers
- We are lucky enough to have fresh fruit supplied daily
- If you work in Canberra, you'll have access to free parking.

Seeing Machines acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

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