Receptionist

4 days ago

Blackburn, Australia Employment Plus AU Full time

Number of Positions Available:

2

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
To create a warm and welcoming environment for visitors and guests to THQ Blackburn which is in keeping with the values and Mission of the Salvation Army.

Our Receptionists deliver high quality customer focused reception and administrative activities. As the first point of contact it is essential this position presents a professional image and creates a welcoming, warm and positive first impression, whether via phone or in person.

ABOUT THE ROLE

Reception Management
- Be the ‘first point of contact’ for all face to face and telephone enquiries to THQ Blackburn.
- Manage a switchboard of external calls ensuring each are addressed as appropriate and in a timely manner.
- Ensure that visitors and callers are addressed promptly, in a courteous and warn manner.
- Manage all queries and visitors to ensure that they are put in touch with the relevant internal contact or referred externally (where possible).
- Ensure that that reception area is neat, tidy and well-functioning and presents a good image for visitors.
- Oversee the security of the reception area and access to the building using established protocols.

Concierge Support
- Undertake concierge style support as required for building management (including access for trades as arranged), post and courier services etc.
- Oversee the use and cleanliness of the ground floor meeting rooms.
- Maintain up to date knowledge of TSA internal teams and external facing services in order to allow enquiries to be passed to relevant persons.
- Where required connect callers to internal and external services.

Administration
- Undertake a range of admin tasks and project work as needed to support HR Operations, whilst prioritizing Reception duties.
- Assist in administrative functions for HR Operations team, which could include updating procedures, training manuals, sharepoint sites.

ABOUT YOU
- Qualifications in business administration or related field (desired)
- 5+ years’ experience in a reception role
- Customer service experience
- Experience in a not for profit environment, including sites receiving client visitors
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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