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Service Manager

7 months ago

Perth, Australia Crown Perth Full time

**Service Manager - Events & Conferences**
- At Crown, our overall success is achieved through a combined team effort, therefore we strive to provide opportunities for our employees to learn, grow and thrive in a positive and supportive work environment which embraces diversity and inclusiveness. It is expected that employees always demonstrate company core values and consistently create an environment where behaviours demonstrate each value with respective colleagues and customers.
- As a Service Manager you will assist in delivering 5-star service at Crown Perth’s 20 event spaces stretching over 10,000 square metres making it one of the largest and busiest venues in Perth. Reporting to the Events & Conferences Management team and working alongside other Service Managers, you will be responsible for ensuring allocated events run smoothly and efficiently, always exceeding the clients’ expectations.

**Key Responsibilities will include but not limited to**:

- Event Operations Management.
- Staff Management or roughly 180 service staff.

**To be successful, you will need to demonstrate the following**:

- Extensive supervisory experience within event operations.
- Strong focus on delivering excellent customer service.
- Ability to communicate appropriate information to those concerned.
- Capability to work under pressure and within timeframes.
- Ability to motivate others to achieve business objectives and common goals.
- Experience in managing payroll costs and expense lines.

**What we offer you**:

- This is a full-time position with opportunities for future development. Crown Perth provides free parking, uniforms washed and laundered on site and free meals at our staff restaurant The Hive. Crown Perth staff have access to attractive discounts and benefits across the Perth, Melbourne, and Sydney properties.
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

**Primary Location***: Perth

**Position Status***: Full Time