Retail Store Leader

3 weeks ago

Coogee, Australia Icon By Design Full time

Store Leader Job Description

**Company culture**:
To fit nicely into our culture, you must be an empathic and honest customer service superstar who truly knows how to
**_wow_** their customer. You will go above the call of duty to engage and educate every guest on our product range and tell the stories associated with our trailblazing brand. We expect every staff member to be
**_open-minded and committed_** and approach every day with a
**_curious_** mindset; judgmental and dogmatic personality types need not apply We are a learning culture at heart always striving to
**_do more with less_**. We truly appreciate the strengths and contributions of others, as we aim to stay
**_ humble_** at all times with respect and gratitude for our fellow teammates.

**Responsibility outline**:
**- The Store Leader is responsible for day to day running of their showroom.
- The main function of the Store leader is to ensure the smooth operations of the business, a high-performing & engaged showroom team, and the maintenance of the highest possible standards for the Brand.
- The Store Leader will need to ensure that their teams are empowered with the tools they need to be successful brand ambassadors and are armed with up-to-date product and operational knowledge.
- This is achieved through mastery of processes and providing frequent feedback and training for all team members.
**Store Leadership**- Take ownership of all showroom operations, your staff, and the showroom environment- Work with other store leaders, and broader leadership team, to identify areas for improvement for store operations- Define SOPs for store operations (e.g. checking paper and stationery levels, store cleaning checklists, customer / customer care liaison)- Ensure quality standards are maintained:
- Store Layout-
- Music-
- Team member clothing-
- Punctuality-
- Customer engagement-
- Delegate in-store tasks where appropriate- Ensure team members are always up-to-date with any operational changes of the business- Perform monthly care product stocktake and ordering- Manage store printing requirements (swing tickets, business cards, sale signs, etc)- Order stationery, cleaning products and other miscellaneous items for the showroom as needed- Ensure the showroom is clean and tidy at all times- Identify opportunities for projects for team members to engage with in down-time in store- Ensure focus is retained on core responsibilities over additional projects- Manage geographically based activities in Pipedrive, including B2B Follow-up, Interiors Consultations, Quotations, and Sample requests- Remain flexible to additional activities that arise under the overall remit of store leadership

**Onboarding & Training**- Ensure appropriate access to in-store computers has been set-up ahead of joining- Ensure new recruits are set up on all internal platforms (Basecamp, Slack, Gmail, Calendar invites, Asana, Neto, Zip, Pipedrive, Sococo, KeyPay)- Guide through face to face product knowledge training, how to navigate neto, coassemble training, articulation of the business model, what each internal platform's purpose is and storytelling- Guide new recruits through the 3-month checklist, ensuring all elements have been covered before the 3 month review- Create training programmes for individual staff members, and action plans for the delivery of this training.- Work with other store leaders and leadership to continuously raise our game with regards to training and performance

**Performance Management**- Conduct regular check ins and performance reviews- Alert leadership team of upcoming reviews and work anniversaries- Effectively handle misconduct and underperformance by providing constructive feedback, leading by example, and setting in place structures to ensure quality is maintained- Alert leadership to serious misconduct and issues- Provide feedback to leadership regarding the progress of team members

**Rostering**Ensure store is appropriately staffed at all times- Coordinate replacements and fill-ins for irregular staffing events (holidays, sick-days, etc)- Ensure part timers have submitted time sheets prior to payday

**Team Performance / Leadership**- Leading by example with a positive attitude- Provide ongoing support for team members though continuous training & constructive feedback- Drive our company values by being an ambassador for our company culture- Nurture your team's strengths - find out where they thrive- Coach team members on achieving goals and developing necessary skills by offering feedback and demonstrating the desired skills and expected work ethic- Encourage team engagement on Slack, Basecamp & other collaborative platforms- Promote a sense of curiosity and a genuine love of people.

**Recruitment**- Define role requirements- Manage recruitment process using HR Partner- Schedule and conduct phone screens and face-to-face interviews- Liaise with recruiters**Hours required**:
- 38 hours per week- At least 1 weekend day per week, var

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