Store Manager

7 months ago

Bondi Junction, Australia Your Luxe Recruit Full time

Are you a talented and ambitious fashion lover? Our client is one of the world's leading luxury fashion brands, and they are seeking a Store Manager at their prestigious outlet store. The role is integral in providing the highest standards of luxury retail customer service experiences, merchandising, and team leadership. Your positive attitude will motivate the team to achieve outstanding results and make every shopping experience special. If you aspire to work for an iconic fashion brand and achieve superior customer satisfaction, we want to hear from you.

**About the role**

Business development
- Lead and motivate the store team to deliver exceptional customer experiences and exceed sales targets, especially serving VIP clients.
- Ensure visual merchandising, floor layout, and product displays meet the brand's premium standards.
- Analyze store performance data and provide insights to improve results. Maintain knowledge of competitors, market trends, and customer feedback to identify improvement opportunities.
- Develop lasting customer relationships with a focus on acquiring and retaining.
- Coordinate with the headquarters to devise and implement store action plans to meet strategic objectives.
- Train and mentor the sales team to help them achieve performance goals.
- Oversee stock control and warehouse management processes to maximize store operational efficiency.

Team management
- Onboard and train new employees to ensure a smooth transition into their roles.
- Develop continuous training programs to upskill the team in customer service, product knowledge, visual merchandising, stock management, and sales.
- Assist in daily team meetings to motivate team members and share store updates.
- Coordinate with the Store Manager to evaluate staff performance and identify areas of improvement.
- Resolve customer and staff issues according to store policies and procedures. Take appropriate disciplinary actions when necessary.

Client relationship management
- Embed the brand culture through a consistent focus on exceptional customer experiences.
- Train and coach team members to have expert knowledge of the brand's products, collections, and pricing. Ensure the team follows all aspects at all stages of the customer journey.
- Monitor the store environment, displays, and visual merchandising to ensure they always reflect the premium brand image.
- Review team members' records to maintain accurate client profiles and purchase histories.

Process management
- Ensure all store policies and procedures are strictly followed.
- Ensure the efficient organization of the store warehouse and stockroom. Maintain adequate stock levels of products to meet customer demands and sales targets.
- Oversee receiving, checking, and replenishing deliveries to maintain accurate stock records. Supervise stock control processes and timely inventory counts.
- Assist with administrative tasks, e.g., preparing sales reports, managing petty cash, and maintaining records.
- Implement and adhere to cash handling policies.
- Make recommendations to optimize store processes and improve efficiency.

**About you**
- A university degree or above in Business or a relevant field would be an advantage.
- Extensive experience in retail, preferably luxury fashion retail sales.
- Analytical mind to solve complex problems.
- Professional in handling customer complaints and challenging issues.
- Excellent verbal and written communication skills in English with solid presentation abilities.
- Proven ability to handle multiple tasks and meet deadlines.
- Proficient in software systems, e.g., MS Office, SAP, and POS.

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bondi Junction, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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